AWS Platform & Application Support Engineer-Senior Associate-AI Managed Services - operate

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality.

Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

AWS Platform & Application Support Engineer

Terraform | React and JavaScript | AWS Operations | L2/L3 Support

Purpose:

Provide a blended application, cloud, and operations support profile for an AWS-based managed-services environment.

Role

AWS Platform & Application Support Engineer

Level

AC - Staff - Experienced

Tower

AI Operations & Platform Support (AI Managed Services)

Experience

4+ years in AWS support, application support, Terraform, or a similar cross-stack run-state role

Work Location

Bangalore / Hyderabad, India (Remote)

Key Platforms

AWS services, Terraform, React / JavaScript, CI/CD and observability tooling

Role profile

Hands-on blended support engineer who can troubleshoot across infrastructure, application, API, and UI layers in an AWS-based environment.

Primary Focus

AWS operations, Terraform updates, React / JavaScript issue triage, incident management, and minor enhancements.

Best fit

A cross-functional support engineer, not a pure front-end developer and not a pure cloud engineer.

Role Summary As an AWS Platform & Application Support Engineer, you will support AWS-hosted applications and platform component. The role requires enough breadth to read and update Terraform, troubleshoot React or JavaScript-based components, understand AWS services and dependencies, and operate within incident, change, release, and knowledge-management processes.

We are looking for people who can work across layers, learn quickly, and drive issues forward rather than waiting for perfect direction.

Key Responsibilities

• Cross-stack troubleshooting and incident support
• Support and troubleshoot AWS-hosted applications and platform components across development, test, and production environments.
• Investigate incidents using logs, metrics, traces, dashboards, browser and network debugging, and ticket history to restore service and identify likely causes.
• Trace issues across UI, API, cloud infrastructure, and observability tooling with a structured, evidence-based approach.
• Terraform and cloud operations
• Read, update, validate, and support Terraform-based infrastructure and configuration changes using established change controls.
• Support AWS operational activities across services such as IAM, CloudWatch, CloudTrail, S3, and relevant compute or container services.
• Participate in post-change validation, rollback pre