Infrastructure Early Life Support (Desktop Engineer)

Desktop Engineer

On behalf of our client in the Consulting Sector, PROCOM is looking for a Desktop Engineer.

Desktop Engineer - Job Description

• Supporting Client’s Technology division, this role will be responsible for a variety of duties, with focus on the IT departments IT hardware refresh program
• The incumbent will be responsible for profile migration prior to workstation refresh and provide post implementation support post workstation refresh, acting as tier 3 support to Tier 1 and 2 Helpdesk staff
• Be the single point of contact for IT hardware refresh user profile migration, support during and after workstation refresh
• Act as an escalation point for tiers 1 and 2 staff
• Remote support when required
• Create job aids and standard operating procedure for Helpdesk staff
• Learn and support Client’s standard practice management clinic software at the advanced level
• Setup and installation of new systems and IT equipment
• Providing support to end users
• Troubleshooting IT issues
• Required to work evening and weekends outside of regular business hours to accommodate implementations, working shift is subject to change to meet project needs

Desktop Engineer - Mandatory Skills

• Diploma in Network Administration or a related program
• 5+ years’ experience in a similar role
• Extensive knowledge of Microsoft Windows operating systems and MS Office 365
• An understanding of network topologies and protocols (including firewalls, routers, switches, etc.)
• Understanding of remote management tools and techniques
• Some knowledge of Microsoft windows server platform
• Superior customer service experience, technical support and IT field support is required
• Ability to work with a variety of internal stakeholders and different divisions, understanding their needs
• Excellent time management skills
• Excellent verbal and written communication skills over the phone, in person, and through email
• Set clear expectations and define key performance indicators for self
• Excellent critical thinking skills with the ability to identify and solve problems
• Set clear expectations and define key performance indicators for self
• Ability to multitask daily projects and commitments and the ability to work independently
• Highly motivated, action-oriented, and results driven with a positive ‘can do’ attitude
• Working alongside the Server & Cloud engineers to understand what they are implementing, documenting their method of procedures
• This will be a support role providing hyper care support for hardware refresh implementations that took place the previous day
• Ensuring residual issues are handled to avoid going to the BAU Helpdesk
• Advanced understanding of Microsoft Active Director, Azure Active Directory, hybrid AD, Domain Services, Domain Controllers and user profiles
• Extensive experience with Microsoft 365
• Experience with DNS management
• Experience with network operations management, IP schema, subnet changes
• Oral and written communications skills are required

Desktop Engineer - Assignment Start Date

ASAP – 12 months to start

Desktop Engineer - Assignment Location

Woodbridge, ON – Work Remotely until Sept 2024, and then Hybrid