General Manager Quality

We are hiring General Manager – Quality

About the Role

Role Title: General Manager – Quality

Department: Quality – Group Function

Reporting To: Business Head

Direct Reports: QA / QC teams across Knitting, Dyeing, Cutting, Printing, Embroidery, Sewing, and Finishing

Location: Pithampur, Indore

Experience: Minimum 15 years in garment / textile quality management, with proven experience across multiple production processes and in leading multi-department QA teams

Qualification: Bachelor's degree in Textile Engineering / Textile Technology / Apparel Production or related field; Quality Management certification preferred

Responsibilities

• Own quality system adherence, stage-wise defect control, and quality problem solving across the complete garment manufacturing chain — Knitting through Finishing — ensuring every QA team operates to standard, defects are visible and addressed at source, and no quality failure repeats without a verified permanent fix.
• Ensure consistent quality outcomes across every stage of garment manufacturing by owning quality system adherence, stage-wise defect visibility, and structured problem solving. All QA teams report to this role. The GM – Quality is the organisation's highest quality authority — the person who ensures every quality concern is visible, every root cause is correctly identified, and every corrective action is verified before it is closed.

Core Responsibilities (DO)

• Stage-Wise Defect Rate Monitoring — Review and own defect rate data at every production stage: knitting fabric parameters, dyeing RFT and shade consistency, cut accuracy, print and embroidery fidelity against standard, inline sewing defects, and final finishing rejection. Ensure defect data from every stage is accurate, current, and visible to the Business Head.
• Defect Visibility & Escalation — Ensure no quality issue is hidden, delayed, or under-reported at any stage. Build a culture where QA teams surface problems early. Flag major quality concerns to the Business Head immediately — with data, not just observations.
• RCA & CAPA for Major Concerns — Lead root cause analysis for all major quality failures, repeat defects, and customer complaints across all seven departments. Verify that corrective and preventive actions are implemented on the floor — not just documented. A CAPA is not closed until the failure mode is confirmed eliminated.
• Quality System Adherence — Ensure all QA teams work to defined quality SOPs, inspection standards, and checkpoints at every stage. Conduct monthly audits across all departments. Where systems are not being followed, investigate why and fix the system — not just the person.
• Quality Process Improvement — Identify patterns across stage-wise defect data that point to systemic process weaknesses. Drive structured improvement initiatives with measurable outcomes. Reduce overall defect rate and cost of poor quality year-on-year.
• Problem Solving Across Processes — Act as the escalation point when a quality problem cannot be resolved at department level. Investigate cross-process quality failures — where a defect appears at one stage but originates at an earlier one. Own the diagnosis and coordinate the fix across all affected teams.
• QA Team Leadership — Lead, direct, and hold accountable QA teams across all seven departments. Set clear quality performance expectations. Develop team capability. Ensure every QA team has the skills and tools to do their job correctly.
• Quality Reporting to Business Head — Present consolidated quality performance — stage-wise defect rates, CAPA status, audit scores, and customer complaint data — to the Business Head on a weekly and monthly basis, with honest trend analysis.

Out-of-Scope Boundaries (DO NOT)

• Production scheduling, output targets, or delivery decisions — Production and Planning own these.
• Approving non-conforming product to meet a production or delivery target — zero tolerance, regardless of pressure.
• Commercial commitments to buyers — Business Head and CRM own these.

Qualifications

• Education: Bachelor's degree in Textile Engineering / Textile Technology / Apparel Production or related field; Quality Management certification preferred

Required Skills

• Analytical & Problem Solving — Reads stage-wise defect data to identify patterns and root causes that are not immediately obvious. Does not accept surface explanations for recurring quality failures. Drills to the real cause and stays until it is fixed.
• Quality Concern Knowledge Across All Stages — Deep practical understanding of what goes wrong at each manufacturing stage: fabric defects in knitting, shade variation in dyeing, inaccuracies in cutting, misregistration in printing, stitch errors in embroidery, seam and construction failures in sewing, and appearance defects in finishing.
• Quality Systems — Builds and maintains quality systems that actually function on the floor. SOPs that are followed, checkpoints that are effective, and defect data that is honest and complete.
• Leadership & Accountability — Holds QA teams to high standards. Develops capability at every level. Does not accept chronic underperformance or recurring defects from any department without structured action.
• Integrity & Independence — Maintains the quality function's independence from production pressure. Reports quality performance honestly — including problems — to the Business Head.

Preferred Skills

• Experience in leading multi-department QA teams
• Quality Management certification preferred