Hiring Project Manager(Customer Success) for software company in the window and
POST A RESUME HR ConsultancyRole Overview
POST A RESUME HR Consultancy is hiring a Hiring Project Manager(Customer Success) for software company in the window and. This is a contract role in Gujarat. Part of POST A RESUME HR Consultancy's Lifecycle hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Opening: 1 Nos.
Job ID: 130580
Employment Type: Full Time
Reference:
Work Experience: 10.0 Year(s) To 12.0 Year(s)
CTC Salary: 10.00 LPA TO 15.00 LPA
Function: ITES / BPO / KPO / Customer Service / Operations
Industry: IT-Software/Software Services
Qualification: B.Sc - Computers; B.Tech/B.E. - Computers; MCA - Computers
Location:
- Vadodara/baroda
Posted On: 09th Apr, 2026
Job Description
Position Summary
We are seeking an experienced and highly organized Project Manager to lead and standardize the end-to-end onboarding process for new customers, particularly large enterprise accounts. Department: Customer Success
This role is critical to ensuring smooth customer implementation, reducing onboarding delays, improving customer satisfaction, and eliminating revenue leakage caused by inconsistent project execution.
The ideal candidate will have a strong background in managing customer-facing projects within a software product company, working directly with clients, internal delivery teams, and cross-functional stakeholders to drive successful onboarding outcomes.
Key Responsibilities
Customer Onboarding Project Leadership
- Own and manage the complete onboarding lifecycle for new customers from contract handoff through go live.
- Develop detailed project plans, timelines, milestones, deliverables, and risk mitigation strategies.
- Ensure onboarding projects are delivered on time, within scope, and aligned with customer expectations.
- Create repeatable onboarding frameworks to replace ad hoc implementation approaches.
Client & Stakeholder Management
- Serve as the primary project contact for customers during onboarding.
- Build strong working relationships with customer stakeholders.
- Lead project kick-off meetings, status reviews, escalation calls, and executive updates.
- Manage expectations proactively and ensure transparent communication throughout implementation.
Cross-Functional Coordination
- Collaborate with Sales, Customer Success, Product Management, Development, Support, Training, and Finance teams.
- Coordinate internal resources to ensure smooth delivery of implementation tasks.
- Remove blockers and resolve dependencies across departments.
Process Improvement & Governance
- Standardize onboarding methodologies, templates, governance models, and best practices.
- Identify bottlenecks causing delays or revenue leakage.
- Implement scalable processes for enterprise customer onboarding.
- Track lessons learned and continuously improve implementation efficiency.
Risk, Issue & Revenue Management
- Identify project risks early and develop mitigation plans.
- Escalate critical issues appropriately.
- Ensure timely completion of onboarding milestones tied to billing and revenue recognition.
- Minimize implementation delays that impact customer satisfaction or cash flow.
Reporting & Performance Tracking
- Monitor onboarding KPIs such as:
- Time to go-live
- Project milestone adherence
- Customer satisfaction
- Escalation rates
- Revenue realization timelines
- Provide regular project reporting to leadership.
Required Qualifications
- Bachelor’s degree in business, Project Management, Engineering, Information Systems, or related field.
- PMP Certification or equivalent (Mandatory).
- 5+ years of project management experience.
- Proven experience in a software product / SaaS company.
- Strong background managing customer implementations or onboarding projects.
- Experience working directly with enterprise clients.
- Demonstrated success leading cross-functional teams.
- Excellent organizational, communication, and stakeholder management skills.
Preferred Qualifications
- Experience in customer onboarding, implementation, professional services, or customer success functions.
- Familiarity with CRM, project management, and collaboration tools.
- Experience with change management and process optimization.
- Strong commercial awareness related to delivery timelines and revenue impact.
(Working Hours/Timing: 9:30 AM to 6:30 PM) - 5 days
Interested candidate can send their resume on varsha@postaresume.co.in
Call now on +91-XXXXXXXXXX
Key Skills :
- Client Handling
- Client Engagement
- Customer Support
- Team Management
- Technical Support
- Ticketing Tools
- Analytical Tools
- Customer Service
- It Solutions
- Saas
- Onboarding
- Pmp Certification
Company Profile
Company is a highly esteemed - company in the window and door industry with over 40 years of experience, we have built a reputation for crafting innovative, industry leading solutions trusted by customers worldwide since 1997
Frequently Asked Questions
How do I apply for the Hiring Project Manager(Customer Success) for software company in the window and position at POST A RESUME HR Consultancy?
Use the Apply button above to submit your application directly to POST A RESUME HR Consultancy. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Hiring Project Manager(Customer Success) for software company in the window and position at POST A RESUME HR Consultancy located?
This position is based in Gujarat. POST A RESUME HR Consultancy has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Hiring Project Manager(Customer Success) for software company in the window and at POST A RESUME HR Consultancy earn?
POST A RESUME HR Consultancy has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Hiring Project Manager(Customer Success) for software company in the window and role at POST A RESUME HR Consultancy posted?
This role was posted on April 9, 2026 (68 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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