Customer Service Representative - Healthcare
Policybazaar.comRole Overview
Policybazaar.com is hiring a entry-level Customer Service Representative - Healthcare. This is a full-time role in Gurugram. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Position: Customer Service Representative - Healthcare
Location: Gurugram
Interview Mode: Face-to-Face Only
Salary: ₹2.8 LPA – ₹4.5 LPA
Role Description
The Customer Service Representative – Healthcare is a full-time, on-site role based in Gurugram. The job holder will be responsible for delivering exceptional customer support by addressing healthcare insurance queries, resolving concerns, and ensuring a high level of customer satisfaction.
The role requires effective handling of inbound and outbound calls, assisting customers with product-related queries, processing service requests, and maintaining accurate records of all interactions. The candidate is expected to ensure a seamless customer experience while adhering to organizational policies and service standards.
About the Role
We are seeking experienced EPABX Executives to support hospital operations. This role involves managing all telecommunication activities, ensuring efficient call routing, and facilitating smooth communication between patients and hospital departments while maintaining high service quality standards.
Key Responsibilities
- Handle inbound and outbound calls in a professional and efficient manner
- Respond to patient inquiries and provide accurate and relevant information
- Maintain detailed and accurate call logs and records
- Manage emergency calls with urgency, clarity, and professionalism
Key Requirements
- 1–4 years of experience in hospital, healthcare, or customer support roles
- Hands-on experience with EPABX systems and call handling processes
- Strong communication skills
Preferred Skills
- Prior experience in hospital front desk or call center operations
- Strong interpersonal and problem-solving abilities
- Customer-focused approach with a commitment to service excellence
Contact Person: Harsha Bulchandani
📞 8448389791
📧 harshabulchandani@policybazaar.com
Regards,
Harsha Bulchandani
Frequently Asked Questions
How do I apply for the Customer Service Representative - Healthcare position at Policybazaar.com?
Use the Apply button above to submit your application directly to Policybazaar.com. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Service Representative - Healthcare position at Policybazaar.com located?
This position is based in Gurugram. Policybazaar.com has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Service Representative - Healthcare at Policybazaar.com earn?
Policybazaar.com has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Service Representative - Healthcare role at Policybazaar.com posted?
This role was posted on April 21, 2026 (54 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Customer Service Representative - Healthcare role at Policybazaar.com entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Policybazaar.com has listed.
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