Customer Service Agent (Full-time) Insurance

As a Customer Service Executive at Policy Bazaar Insurance Brokers Pvt. Ltd., you will play a crucial role in managing customer inquiries and driving sales through various channels. This blended process position offers a dynamic work environment where you can enhance your skills and contribute to customer satisfaction.

Key Responsibilities:

• Handle customer inquiries through phone, email, and chat.
• Provide comprehensive information about products and services.
• Assist customers in making well-informed decisions regarding their insurance requirements.
• Maintain accurate records of customer interactions and transactions.
• Address customer complaints professionally and promptly.
• Collaborate with team members to enhance overall customer satisfaction.

Qualifications Required:

• 0-4 years of experience in customer service or sales.
• Strong communication and interpersonal abilities.
• Capacity to handle high-pressure situations and resolve conflicts efficiently.
• Proficiency in basic computer skills and familiarity with CRM systems.
• Excellent problem-solving skills and attention to detail.
• High School Diploma and Bachelor's degree are preferred.

Working Conditions:

• 6-day working week.

Please note that Policy Bazaar does not conduct virtual interviews. As a Customer Service Executive at Policy Bazaar Insurance Brokers Pvt. Ltd., you will play a crucial role in managing customer inquiries and driving sales through various channels. This blended process position offers a dynamic work environment where you can enhance your skills and contribute to customer satisfaction.

Key Responsibilities:

• Handle customer inquiries through phone, email, and chat.
• Provide comprehensive information about products and services.
• Assist customers in making well-informed decisions regarding their insurance requirements.
• Maintain accurate records of customer interactions and transactions.
• Address customer complaints professionally and promptly.
• Collaborate with team members to enhance overall customer satisfaction.

Qualifications Required:

• 0-4 years of experience in customer service or sales.
• Strong communication and interpersonal abilities.
• Capacity to handle high-pressure situations and resolve conflicts efficiently.
• Proficiency in basic computer skills and familiarity with CRM systems.
• Excellent problem-solving skills and attention to detail.
• High School Diploma and Bachelor's degree are preferred.

Working Conditions:

• 6-day working week.

Please note that Policy Bazaar does not conduct virtual interviews.