Role Overview
Policybazaar.com is hiring a mid-level Customer Service Representative. This is a full-time role in Panchkula. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Company Description
Policybazaar.com is a leading online platform in India specializing in insurance products. It is the flagship platform of PB Fintech and also operates in the UAE through Policybazaar.ae. The company is backed by prominent private equity funds and family offices. Policybazaar.com was established with the mission to educate individuals about insurance and address the significant gaps in the online insurance market. The platform is a trusted marketplace, assisting millions in making informed financial decisions.
Role Description
This is a full-time, on-site position for a Customer Service Representative at our Panchkula location. The role involves handling customer inquiries, providing exceptional customer service, addressing concerns to ensure customer satisfaction, and enhancing the overall customer experience. The representative will act as the primary point of contact for clients and contribute to maintaining strong customer relationships.
Qualifications
- Proficiency in Customer Service and Customer Support skills
- Experience in maintaining and improving Customer Satisfaction and Customer Experience
- Strong interpersonal, communication, and problem-solving abilities
- Ability to handle multiple tasks efficiently and maintain professionalism under pressure
- Proficient in using customer relationship management (CRM) software or similar tools
- Previous experience in the insurance or financial services industry is a plus
- High school diploma or equivalent; a bachelor's degree is an advantage
Frequently Asked Questions
How do I apply for the Customer Service Representative position at Policybazaar.com?
Use the Apply button above to submit your application directly to Policybazaar.com. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Service Representative position at Policybazaar.com located?
This position is based in Panchkula. Policybazaar.com has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Service Representative at Policybazaar.com earn?
Policybazaar.com has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Service Representative role at Policybazaar.com posted?
This role was posted on April 13, 2026 (62 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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