Software QA & Customer Support Specialist
PCMS StaffingRole Overview
PCMS Staffing is hiring a senior-level Software QA & Customer Support Specialist. This is a full-time role in CA. Part of PCMS Staffing's Qa hiring. The posted range is $55k to $70k. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Software QA & Customer Support Specialist
Position Title: Software QA & Customer Support Specialist
Location: Concord, ON In-Office (5 Days per Week)
Employment Type: Full-Time
Salary Range: $55,000 – $70,000 CAD (depending on experience)
Position Summary:
Our client is seeking an experienced Software QA & Customer Support Specialist to support our software platform through a combination of functional testing, customer support, dealer onboarding, and user training.
This role requires a professional who can test software from a real end-user perspective, identify issues, document defects clearly, and assist customers and partners with onboarding and troubleshooting.
The position involves direct interaction with both internal development teams and external customers/dealers.
Key Responsibilities:
Software QA & Testing
- Perform end-to-end functional testing of software applications.
- Validate user workflows and system functionality from a real user perspective.
- Identify, document, and track software defects and usability issues.
- Work with development teams to reproduce issues and verify fixes.
- Participate in regression testing and release validation prior to deployments.
- Assist in maintaining test plans, test cases, and testing documentation.
Customer Support:
- Provide first-level support to software users.
- Troubleshoot application issues and assist customers with resolving problems.
- Assist support team and respond to support requests via email, phone, or ticketing systems.
- Document issues and resolutions for internal knowledge tracking.
- Escalate complex technical issues to development teams when necessary.
Dealer & User Onboarding:
- Assist with dealer onboarding and user account setup.
- Configure and validate system access for new users.
- Support customers during initial platform setup and configuration.
Training & Customer Enablement:
- Conduct product training sessions and walkthroughs for dealers and users.
- Prepare training presentations using Microsoft PowerPoint.
- Assist in developing training documentation and user guides.
- Build & maintain training documentation and training videos.
Required Experience & Qualifications:
- Minimum 7 years of experience in software QA, product support, SaaS support, or customer success roles.
- Experience performing functional testing or User Acceptance Testing (UAT).
- Strong ability to identify, document, and communicate software issues clearly.
- Experience supporting software users or SaaS platforms.
- Advanced proficiency in Microsoft Excel for issue tracking, reporting, and testing logs.
- Proficiency in Microsoft PowerPoint and Word for training materials and presentations.
- Strong verbal and written communication skills.
- Ability to work effectively with technical teams and non-technical users.
- Highly organized with strong attention to detail and ability to manage multiple priorities.
Job Type: Full-time
Pay: $55,000.00-$70,000.00 per year
Benefits
- Paid time off
Application question(s):
- Are you a Canadian citizen or permanent resident?
- Are you articulate in the English language?
- Can you work 100% in the office in Concord, ON?
Experience
- Salesforce: 3 years (required)
- UAT Testing: 5 years (required)
- QA, Technical support, customer support: 5 years (required)
Work Location: In person
Frequently Asked Questions
How do I apply for the Software QA & Customer Support Specialist position at PCMS Staffing?
Use the Apply button above to submit your application directly to PCMS Staffing. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Software QA & Customer Support Specialist position at PCMS Staffing located?
This position is based in CA. PCMS Staffing has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
How much does the Software QA & Customer Support Specialist role at PCMS Staffing pay?
PCMS Staffing has posted a compensation range of $55k to $70k for this position. Final offers typically vary based on candidate experience, location, and internal salary bands.
When was the Software QA & Customer Support Specialist role at PCMS Staffing posted?
This role was posted on May 3, 2026 (46 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Software QA & Customer Support Specialist role at PCMS Staffing require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. PCMS Staffing lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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