Project and Operations Co-ordinator

Department: Implementation

Location: Pune, India

Description

ParentPay Group is Europe’s leading software product company and the UK’s largest education technology business. We are on a mission to bring next-generation innovation to positively impact on the lives of millions of parents, teachers, and students every day in over 49 countries.

Our market leading products use cutting edge cloud-based technology to streamline school processes, including secure web and mobile apps that enable secure online payments for school items such as meals, trips, clubs and uniform, improve parental engagement, simplify meal management and - through our product SIMS - collect and manage a database of student information and core school operations.

ParentPay Group’s new offices in Pune are a fantastic tech hub for those looking to boost their careers in software product development.

Our bright team FastTrack their career with international exposure and ways of working based on agile development best practices from globally renowned technology consultancies.

Key Responsibilities

· Scheduling of customer and internal resources for Implementation and Professional Services

· Collaborate with other departments to resolve any customer queries

· Monitor and report on progress of assigned campaigns and activities

· Support weekly reviews by providing timely updates on tasks and highlighting any blockers

· Ensure revenue related data is tracked and accurately recorded for reporting and forecasting

· Assist with creating and updating instruction manuals and process documentation

· Provide administrative support across Implementation and Professional Services, including documentation, data entry, and coordination tasks

· Maintain accurate records in business systems

Skills, Knowledge and Expertise

Exp: 2+ Yrs

· Strong grasp of verbal communication in English

· Strong written communication skills

· Good time management and the ability to prioritise a varied workload

· Pro-active positive approach to problem solving and continuous improvement

· Comfortable working to deadlines in a fast-paced environment

· Attention to detail and ability to follow processes accurately

· Demonstrates good analytical skills

· Proficiency in Microsoft Office, specifically Excel and Outlook