Operations & Administrative Assistant

POSITION SUMMARY

Under the general guidance and supervision of the General Manager, this position will be responsible for providing administrative support to the Executive Office. The successful candidate will have the ability to navigate between creative and analytical skills, have excellent verbal and written communication, along with a keen eye for detail.

KEY RESPONSIBILITIES

The key responsibilities of the Administrative Assistant include but are not limited to:

Administrative Duties:

• Greets and assists guests promptly at the reception desk upon arrival (E.g. appointments, inquiries, deliveries, etc.).
• Responsible for administrative duties for the General Manager which includes but not limited to making appointments, purchasing, typing, filing, qualifying & responding to phone calls and inquiries, and dealing with matters of a confidential natures.
• Responsible for assisting in responding to guest feedback and other queries.
• Maintains a filing system for correspondence and important documents.
• Maintains professional business confidentiality.
• Performs related duties and special projects as assigned.

Marketing & Promotional Duties:

• Liaisons with Social Media Agency to manage the social media activities maintaining our content distribution and publications; assists in organizing photo shoots in a professional manner, site visits, etc. when required.
• Keeps guest directory up to date and regularly revises and implements changes and updates.
• Assists, as required, with marketing activities related purchase orders.
• Assist with the content creation, design, and completion of the monthly newsletter.

COMPETENCY PROFILE

The successful candidate will be a self-motivated administrative professional that has the ability to accomplish tasks efficiently and with a high level of accuracy and an eye for detail. This position will require the candidate to work independently as well as within a team environment and be a strong communicator.

SELECTION CRITERIA

Qualifications and Technical Experience

• Two (2) years in an administration capacity within the Hotel industry preferred.
• Must possess excellent organizational skills, time management with an ability to multitask & meet deadlines in a high-pressure work environment.
• Experience in Photoshop & InDesign, Adobe; overall strong working knowledge with graphics, menu layout, page layout precision.
• Computer Skills - Demonstrated ability with regard to computer skills, including an intermediate level of Microsoft Office Suite, especially excel and word, proficiency with e-mail, internet and data base applications. Experience using hotel programs - Opera is an asset.
• Proven professional written and verbal communication skills with demonstrated experience in producing professional documents and communications.