Director, Process Improvement

Tempe, Arizona, United States$162k – $213kPosted 6 weeks ago

Role Overview

Oscar is hiring a Director, Process Improvement. This is a full-time hybrid role, based in Tempe, Arizona. Part of Oscar's Fullstack hiring. The posted range is $162k to $213k. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Resume Keywords to Include

Make sure these keywords appear in your resume to improve ATS scoring

ORSix SigmaLeanBenefitsCompliancePrivacyHiOscar

Job Description

Hi, we're Oscar. We're hiring a Director, Process Improvement to join our Insurance Operations.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

You will lead a team in implementing process improvement opportunities while ensuring we remain compliant and meet our contractual goals. You will develop and implement an operating plan for improving efficiency, scaling operations and ensuring the achievement of departmental performance metrics and goals. You will lead and execute key strategic initiatives that not only optimize workflows but also allow Oscar to stay competitive in the market.

You will report into the SVP, Insurance Operations.

Work Location: This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $162,453- $213,220 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants, and annual performance bonuses.

Responsibilities:

Lead, coach and develop a high-performing team of managers and their reports
Provide structure and support for your team, allowing them to keep their focus on delivering key initiatives
Develop and continuously improve foundational processes
Ensure operational compliance with all relevant regulatory/ accreditation agencies and meets contractual requirements
Lead team to surface data, process, and technology issues through proactive identification, measurement, and monitoring of operations; partner cross functionally to develop end-to-end strategy that leverages these insights to scale

Manage, develop and maintain relationships cross-functionally to drive multi department collaboration to drive results for strategic initiatives
Own team vision and strategy including quarterly vital setting and multi-year roadmap

Other duties as assigned

Requirements:

Bachelor's Degree in related field or 4+ years of commensurate experience

10+ years experience in healthcare strategy and operations, and or related field
6+ years of leadership experience
2+ years of experience in program management and/or process design or implementation

Bonus points:

Master's degree
Health Insurance, or Management Consulting experience with a focus on healthcare
Lean / Six Sigma experience
Financial modeling experience

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.

About Oscar

Oscar

hioscar.com

FullstackHybrid

All open roles at Oscar Visit website

Frequently Asked Questions

How do I apply for the Director, Process Improvement position at Oscar?

Use the Apply button above to submit your application directly to Oscar. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Is the Director, Process Improvement role at Oscar remote or in-office?

This is a hybrid role based in Tempe, Arizona. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.

How much does the Director, Process Improvement role at Oscar pay?

Oscar has posted a compensation range of $162k to $213k for this position. Final offers typically vary based on candidate experience, location, and internal salary bands.

When was the Director, Process Improvement role at Oscar posted?

This role was posted on May 12, 2026 (46 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.