Global Partner Systems Specialist

<div class="content-intro"><p><strong>Secure Every Identity, from AI to Human<br><br></strong>Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.<br><br>This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.</p></div><h3 data-path-to-node="2">Role Overview</h3> <p>We are seeking a technically strong Global Partner System Specialist to design, implement, and optimize partner-facing systems and operational processes. This role sits within the Global Partner Program and Strategy team and operates at the intersection of business and technology, bringing deep expertise in PRM management and CRM architecture and development. The primary focus is on PRM platforms, Salesforce, system integrations (including learning management and badging platforms), and partner data architecture supporting the global partner ecosystem.</p> <p>You will administer and maintain partner systems, ensuring performance, scalability, and data integrity. This includes troubleshooting complex system and integration issues, partnering with technical teams to resolve defects, and helping to design and execute test plans (including taking the lead on regression testing) to validate enhancements. You will translate business requirements into scalable technical solutions, develop user and system documentation, and support change management efforts by creating enablement material, communicating updates, and driving adoption of new features and workflows—ultimately enabling a seamless, data-driven partner experience and improving efficiency across the partner lifecycle.</p> <h3 data-path-to-node="5">Key Responsibilities</h3> <h4 data-path-to-node="6">1. Systems Design &amp; Integration</h4> <ul data-path-to-node="7"> <li> <p data-path-to-node="7,0,0"><strong data-path-to-node="7,0,0" data-index-in-node="0">Architecture:</strong> Translate business needs into technical user stories and scalable system designs.</p> </li> <li> <p data-path-to-node="7,1,0"><strong data-path-to-node="7,1,0" data-index-in-node="0">Integrations:</strong> Build and maintain data flows between Salesforce, Impartner PRM, and learning platforms (LMS) for certifications, deal registrations, and badging.</p> </li> <li> <p data-path-to-node="7,2,0"><strong data-path-to-node="7,2,0" data-index-in-node="0">Lifecycle Management:</strong> Lead configuration, testing, and deployment of system enhancements.</p> </li> </ul> <h4 data-path-to-node="8">2. Data Governance &amp; Analytics</h4> <ul data-path-to-node="9"> <li> <p data-path-to-node="9,0,0"><strong data-path-to-node="9,0,0" data-index-in-node="0">Integrity:</strong> Maintain a high standard of data consistency across all partner platforms.</p> </li> <li> <p data-path-to-node="9,1,0"><strong data-path-to-node="9,1,0" data-index-in-node="0">Reporting:</strong> Design dashboards in <strong data-path-to-node="9,1,0" data-index-in-node="32">Tableau</strong> and <strong data-path-to-node="9,1,0" data-index-in-node="44">Salesforce</strong> to track partner performance, pipeline visibility, and portal engagement.</p> </li> </ul> <h4 data-path-to-node="10">3. Quality Assurance &amp; Support</h4> <ul data-path-to-node="11"> <li> <p data-path-to-node="11,0,0"><strong data-path-to-node="11,0,0" data-index-in-node="0">Testing:</strong> Own end-to-end test plans and lead regression testing for system releases.</p> </li> <li> <p data-path-to-node="11,1,0"><strong data-path-to-node="11,1,0" data-index-in-node="0">Technical Support:</strong> Troubleshoot complex integration issues and coordinate with developers for defect resolution.</p> </li> <li> <p data-path-to-node="11,2,0"><strong data-path-to-node="11,2,0" data-index-in-node="0">User Enablement:</strong> Manage user provisioning, create technical documentation, and drive platform adoption.</p> </li> </ul> <h4 data-path-to-node="12">4. Operational Excellence</h4> <ul data-path-to-node="13"> <li> <p data-path-to-node="13,0,0"><strong data-path-to-node="13,0,0" data-index-in-node="0">Workflows:</strong> Optimize partner onboarding, agreement management, and deal registration processes.</p> </li> <li> <p data-path-to-node="13,1,0"><strong data-path-to-node="13,1,0" data-index-in-node="0">Continuous Improvement:</strong> Identify automation opportunities to improve operational efficiency and partner experience.</p> </li> </ul> <h3 data-path-to-node="15">Qualifications</h3> <h3 style="text-align: left;"><strong>Required Skills &amp; Experience</strong></h3> <ul style="text-align: left;"> <li>5+ years of experience in systems-focused roles such as Business Analyst, Systems Analyst, or Technical Partner Operations within a SaaS or technology environment.</li> <li>Deep hands-on experience with partner data across CRM (Salesforce) and PRM (Impartner) systems</li> <li>Strong understanding of system integrations, APIs, and data flows across enterprise platforms, including learning management systems (Cornerstone &amp; Skilljar)</li> <li>Proven ability to translate business requirements into technical solutions and system configurations as well as test, troubleshoot, and request enhancements to partner systems</li> <li>Experience participating in the full partner system lifecycle: requirements, design, testing, deployment, and support.</li> <li>Advanced analytical and problem-solving skills with a focus on scalable solutions.</li> <li>Strong communication skills bridging technical and non-technical stakeholders.</li> </ul> <h3 style="text-align: left;"><strong>Preferred Qualifications</strong></h3> <ul> <li style="text-align: left;">Experience with IMpartner</li> <li style="text-align: left;">Familiarity with deal registration and marketing development fund administration</li> <li style="text-align: left;">Hands-on experience with: <ul style="text-align: left;"> <li>Tableau or similar BI tools</li> <li>DocuSign, Conga/Apttus</li> <li>Google Workspace</li> </ul> </li> <li style="text-align: left;">Experience with data modeling, reporting frameworks, and dashboard design.</li> <li style="text-align: left;">Understanding of partner ecosystem at a SaaS technology company</li> </ul> <p>#LI-Onsite</p> <p>P25173_3437176</p><div class="content-conclusion"><p><strong><br>The Okta Experience</strong></p> <ul> <li><a href="http://rewards.okta.com">Supporting Your Well-Being</a>&nbsp;</li> <li><a href="https://www.okta.com/company/okta-for-good/">Driving Social Impact&nbsp;</a></li> <li><a href="https://www.okta.com/company/talent-connection-community/">Developing Talent and Fostering Connection + Community</a></li> </ul> <p>We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.<br><br>Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.<br><br>If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please&nbsp;<a href="https://docs.google.com/forms/d/1EfiEYZrIyhA2X4Fijk0R3RKYOzNoS3wtvyM4nhbZnXE/edit">use this Form</a> to request an accommodation.<br><br>Notice for New York City Applicants &amp; Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please&nbsp;<a href="https://talent.okta.com/new-york-city-aedt-notice.html">click here</a> to view our full NYC AEDT Notice.<br><br>Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at&nbsp;<a href="https://www.okta.com/legal/personnel-policy/">https://www.okta.com/legal/personnel-policy/</a>.</p></div>