Manager, Global Partner Sales Desk

<div class="content-intro"><p><strong>Secure Every Identity, from AI to Human<br><br></strong>Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.<br><br>This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.</p></div><p>At Okta, partners are central to our success. The Global Partner Program team equips partners with the tools, resources, and operational support needed to build successful and profitable Okta practices.</p> <p>Okta is seeking a <strong>Manager, Global Partner Sales Desk</strong> to support the transactional sales cycle and manage critical deal flow operations. This role ensures a seamless and efficient sales process by executing deal registration validation, maintaining CRM data quality, and handling quoting and purchase order (PO) processes.</p> <p>The ideal candidate is highly organised, detail-oriented, and comfortable working in a fast-paced environment while supporting both partners and internal teams.</p> <h3><strong>Key Responsibilities</strong></h3> <h3><strong>Team Leadership and Development</strong></h3> <ul> <li>Lead, mentor, and manage a team of Global Partner Sales Desk Specialists and Cloud Desk Specialists, including performance management, coaching, and career development.</li> <li>Define team priorities, allocate resources effectively, and establish Key Performance Indicators (KPIs) to ensure operational excellence and team efficiency.</li> </ul> <ul> <li>Manage global team capacity and coverage to ensure all transactional service level agreements (SLAs) are consistently met.</li> <li>Recruit, onboard, and train new team members as the organization scales.</li> </ul> <h3><strong>Program Operational Strategy &amp; Optimization</strong></h3> <ul> <li>Define and optimize the end-to-end operational processes for the Global Partner Sales Desk, focusing on scalability, compliance, and efficiency and leverage AI wherever possible.</li> <li>Oversee the seamless execution of high-volume, day-to-day partner sales desk operations, including Deal Registration and validation, CRM hygiene, Quoting and PO issuance and troubleshooting issues.&nbsp;&nbsp;</li> <li>Develop and maintain comprehensive, up-to-date documentation and training materials for all Partner Sales Desk processes for the internal team and key cross-functional stakeholders.</li> <li>Work with Global Partner Program Operations team to establish best practices for managing inbound support queues and ensure high-quality, timely resolution of complex partner and internal inquiries related to Deal Registration process.&nbsp;&nbsp;</li> <li>Drive continuous process improvements for critical functions to support Partner Sales and ensure timely.</li> <li>Collaborate with IT teams to define and prioritize system enhancements in core platforms (e.g., Salesforce, PRM) to improve partner sales desk efficiency, scalability, and the overall partner experience.</li> <li>Monitor, analyze, and report on operational metrics to identify trends, performance gaps, and opportunities for cost reduction or efficiency gains.</li> </ul> <h3><strong>Required Skills and Experience</strong></h3> <ul> <li><strong>5+ years of progressive experience</strong> in partner sales operations or channel sales operations preferably within SaaS or technology.</li> <li><strong>2+ years of direct experience managing and mentoring a team</strong> or leading complex cross-functional projects.</li> <li>Demonstrated ability to define, implement, and scale complex operational processes across global teams.</li> <li>Deep understanding and hands-on experience with core partner systems (e.g., Salesforce and a PRM platform like Impartner).</li> <li>Exceptional leadership, communication, and interpersonal skills with a proven ability to collaborate effectively with cross-functional executive stakeholders (e.g., Sales, Finance, Legal) and external partners.</li> <li>Advanced analytical and strategic thinking capabilities, with the ability to translate operational metrics into actionable business strategies.</li> <li>Strong organizational skills, high attention to detail, and sound judgment in a fast-paced environment.</li> </ul> <p><strong>Preferred Qualifications</strong></p> <p>Experience with:</p> <ul> <li>Advanced experience using and administering Salesforce (SFDC) and Partner Relationship Management platforms (e.g., Impartner)</li> <li>Expertise in data analysis and reporting using tools like Tableau or similar reporting tools</li> <li>Familiarity with agreement and data management tools such as Conga/Apptus and DocuSign</li> <li>Experience with Google Workspace</li> </ul> <p>#LI-Onsite</p> <p>P25172_3437184</p><div class="content-conclusion"><p><strong><br>The Okta Experience</strong></p> <ul> <li><a href="http://rewards.okta.com">Supporting Your Well-Being</a>&nbsp;</li> <li><a href="https://www.okta.com/company/okta-for-good/">Driving Social Impact&nbsp;</a></li> <li><a href="https://www.okta.com/company/talent-connection-community/">Developing Talent and Fostering Connection + Community</a></li> </ul> <p>We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.<br><br>Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.<br><br>If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please&nbsp;<a href="https://docs.google.com/forms/d/1EfiEYZrIyhA2X4Fijk0R3RKYOzNoS3wtvyM4nhbZnXE/edit">use this Form</a> to request an accommodation.<br><br>Notice for New York City Applicants &amp; Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please&nbsp;<a href="https://talent.okta.com/new-york-city-aedt-notice.html">click here</a> to view our full NYC AEDT Notice.<br><br>Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at&nbsp;<a href="https://www.okta.com/legal/personnel-policy/">https://www.okta.com/legal/personnel-policy/</a>.</p></div>