Role Overview
OfBusiness is hiring a mid-level Customer Relations Manager. This is a full-time role in Chennai. posted 5 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Role Overview:
You will be a Customer Relations Manager based in Chennai, responsible for managing client relationships, addressing inquiries, and ensuring customer satisfaction. Your role will involve collaborating with internal teams to resolve issues, identifying customer needs, providing customized solutions, and driving customer retention and loyalty. Additionally, you will monitor client feedback, generate insights, and contribute to improving customer engagement strategies.
Key Responsibilities:
- Manage and nurture client relationships
- Address customer inquiries and ensure satisfaction
- Collaborate with internal teams to resolve customer issues
- Identify customer needs and provide customized solutions
- Drive customer retention and loyalty
- Monitor client feedback and generate actionable insights
- Contribute to continuous improvement of customer engagement strategies
Qualifications
- Exceptional interpersonal, communication, and relationship management skills
- Strong problem-solving, conflict resolution, and negotiation abilities
- Proficiency in customer service practices, including CRM tools and support protocols
- Ability to analyze client feedback and enhance customer experiences
- Proactive mindset with effective multitasking and prioritization skills in a fast-paced environment
- Bachelor's degree in Business Administration, Marketing, or a related field
- Experience in B2B environments or related industries is advantageous
- Demonstrated ability to collaborate with cross-functional teams Role Overview:
You will be a Customer Relations Manager based in Chennai, responsible for managing client relationships, addressing inquiries, and ensuring customer satisfaction. Your role will involve collaborating with internal teams to resolve issues, identifying customer needs, providing customized solutions, and driving customer retention and loyalty. Additionally, you will monitor client feedback, generate insights, and contribute to improving customer engagement strategies.
Key Responsibilities:
- Manage and nurture client relationships
- Address customer inquiries and ensure satisfaction
- Collaborate with internal teams to resolve customer issues
- Identify customer needs and provide customized solutions
- Drive customer retention and loyalty
- Monitor client feedback and generate actionable insights
- Contribute to continuous improvement of customer engagement strategies
Qualifications
- Exceptional interpersonal, communication, and relationship management skills
- Strong problem-solving, conflict resolution, and negotiation abilities
- Proficiency in customer service practices, including CRM tools and support protocols
- Ability to analyze client feedback and enhance customer experiences
- Proactive mindset with effective multitasking and prioritization skills in a fast-paced environment
- Bachelor's degree in Business Administration, Marketing, or a related field
- Experience in B2B environments or related industries is advantageous
- Demonstrated ability to collaborate with cross-functional teams
About OfBusiness
OfBusiness
ofbusiness.com
Frequently Asked Questions
How do I apply for the Customer Relations Manager position at OfBusiness?
Use the Apply button above to submit your application directly to OfBusiness. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Relations Manager position at OfBusiness located?
This position is based in Chennai. OfBusiness has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Relations Manager at OfBusiness earn?
OfBusiness has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Relations Manager role at OfBusiness posted?
This role was posted on June 25, 2026 (5 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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