Senior Operations Manager

About Newton School

Newton School of Technology (NST) is a new-age institution redefining technical education in India. Founded by IIT alumni, NST offers a 4-year B.Tech in Computer Science and AI, focused on hands-on learning and deep industry integration. Within two years, over 93% of students have secured paid internships with companies like Razorpay, SarvamAI, and DRDO, along with global exposure through tech treks to Singapore and Silicon Valley. Led by a distinguished faculty comprising ICPC World Finalists and ex-professionals from ISRO, Microsoft, MakeMyTrip, and several other leading tech organizations, NST is building a scalable, high-impact model that produces industry-ready talent for the world’s most advanced technology roles.

Role Overview

Newton School is seeking a Senior Manager – Operations to lead large-scale execution, operational excellence, and team performance across critical student-facing and internal functions. This role is designed for a strong people leader and operator who can translate business goals into structured processes, predictable outcomes, and high-performing teams in a fast-paced education environment.

The role requires end-to-end ownership of operational outcomes, tight cross-functional coordination, and a strong bias toward data, discipline, and execution rigor.

Key Responsibilities

Operations Ownership & Execution

• Own day-to-day and strategic operations across admissions, onboarding, academic coordination, and student lifecycle touchpoints.
• Translate business goals into clear operating plans, execution roadmaps, and measurable KPIs.
• Drive operational predictability through strong planning, prioritisation, and review mechanisms.

Team Leadership & Performance Management

• Lead, mentor, and scale multi-layered operations teams.
• Own goal-setting, performance management, capability building, and succession planning.
• Build a culture of accountability, continuous improvement, and outcome ownership.

Process, SOPs & Scale

• Design, standardise, and continuously improve SOPs, workflows, and governance frameworks.
• Ensure compliance, documentation discipline, and operational consistency across teams.
• Identify operational bottlenecks and implement scalable, tech-enabled solutions.

Data, Planning & Business Rigor

• Own operational dashboards and reviews to track efficiency, quality, and throughput.
• Drive capacity planning, demand forecasting, and resource allocation in partnership with leadership.
• Apply strong financial and business acumen to ensure cost efficiency and operational ROI.

Cross-Functional Collaboration

• Partner with Marketing, Academics, Careers, Finance, and Product/Tech to enable seamless end-to-end execution.
• Act as the operations SPOC to align priorities, unblock dependencies, and drive closure.
• Support leadership with structured insights, risk flags, and execution updates.

Customer & Stakeholder Experience

• Ensure a consistently high-quality student and stakeholder experience across operational touchpoints.
• Handle escalations with speed, ownership, and professionalism.
• Embed service excellence and quality benchmarks across teams.

Required Qualifications & Skills

Must-Have

• 4+ years of experience in Operations, Program Management, Business Operations, or Sales/Revenue Operations.
• Proven track record of leading teams and managing large-scale execution in fast-paced environments.
• Strong analytical ability with hands-on experience in dashboards, CRM/ops tools, and reporting.
• Excellent problem-solving, decision-making, and prioritisation skills.
• Strong stakeholder management and communication skills.
• Comfortable operating in target-driven, high-growth setups.

Preferred

• Experience in education, ed-tech, or services-led organisations.
• Exposure to process transformation, scale-up, or zero-to-one ops builds.
• Background in Business, Operations, Engineering, or related fields.

What Success Looks Like

• Predictable, scalable, and well-governed operations across teams.
• High team performance, engagement, and retention.
• Strong cross-functional alignment and execution velocity.
• Improved operational efficiency, quality, and customer satisfaction.
• Leadership trust driven by data-backed insights and reliable delivery.