Commercial Account Executive (Named Accounts)

<div class="content-intro"><p class="MsoNormal" style="margin-bottom: 12.0pt;"><span style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif; color: black;">Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. &nbsp;Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform.</span></p></div><p><em><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;"><strong>What We Need</strong></span></em></p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">We’re seeking a relationship-focused<strong> </strong>Account Executive to manage and expand a portfolio of named accounts. This role blends customer retention with strategic growth, requiring a consultative seller who can drive renewals and upsells while identifying new opportunities within existing customers and partners. The ideal candidate brings strong relationship management, negotiation, and cross-functional collaboration skills, along with the resilience to navigate complex sales cycles. <strong data-start="439" data-end="523">This particular role requires candidates to be located in the Mountain or Pacific Time Zone OR be willing to work PST hours. </strong>&nbsp;</span></p> <p><em><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;"><strong>What You'll Do</strong></span></em></p> <ul> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Meet or exceed assigned revenue and expansion targets across a portfolio of existing customer accounts.</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Develop and execute account plans focused on retention, adoption, and expansion.</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Manage the full sales cycle from prospecting through negotiation and deal closure.</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Build strong relationships with customer stakeholders and decision makers.</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Leverage partners to maximize penetration and scale within your target market.</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Identify opportunities for cross-selling and upselling additional products or services.</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Partner with customer success, technical, and support teams to ensure positive customer outcomes.</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Maintain accurate forecasting and account activity tracking in Salesforce.</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Monitor customer usage and business objectives to proactively identify growth opportunities.</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Coordinate internal resources to support customer initiatives and technical needs.</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Advocate for the customer internally and ensure alignment with company capabilities.</span></li> <li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Maintain long-term account health and customer satisfaction.</span></li> </ul> <p>&nbsp;</p> <p><em><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;"><strong>What You Bring</strong></span></em></p> <ul> <li style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;">Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience)</span></li> <li style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;">4+ years of experience in account management, sales, customer success, or a related client-facing role</span></li> <li style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;">Proven track record of meeting or exceeding revenue, retention, or expansion targets</span></li> <li style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;">Experience managing a portfolio of customer accounts in a B2B environment</span></li> <li style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;">Familiarity with CRM tools such as Salesforce or similar systems</span></li> <li style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;">Demonstrated ability to identify and close upsell and cross-sell opportunities</span></li> <li style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;">Experience developing and executing account growth strategies or account plans</span></li> <li style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;">Strong stakeholder management skills, including experience working with senior decision-makers</span></li> <li style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;">Ability to build trust and maintain long-term customer relationships</span></li> <li style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;">Willingness to travel 25% within your territory as required.</li> <li style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;">Manual Dexterity: Repetitive motion of wrists, hands and fingers for using a computer.</li> <li style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;">Stationary Tasks: Sitting for extended periods, remaining in a stationary position.</li> </ul> <p>&nbsp;</p> <p><span style="font-size: 12pt; font-family: 'trebuchet ms', geneva, sans-serif;"><strong><em>What We Offer</em></strong></span></p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Our comprehensive compensation package is vital in how we recognize our people for the impact they make on us reaching our goals as a company.</span></p> <p><span style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;">For this role, the estimated OTE is $130,000 – $160,000 on a 50/50 base/variable split. The actual salary may vary based on a range of factors, including market and individual qualifications objectively assessed during the interview process.</span></p> <p><span style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;">The range listed above is a guideline and may be modified. People Experience offers a comprehensive benefits package in addition to cash compensation that includes but is not limited to 401k and medical/dental coverage. Speak with your Recruiter for more details on our Total Rewards philosophy.</span></p> <p>&nbsp;</p><div class="content-conclusion"><p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">NetBrain invites all interested and qualified candidates to apply for employment opportunities.</span></p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.</span></p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at:&nbsp;<a href="mailto:people@netbraintech.com">people@netbraintech.com</a>&nbsp;and we will be happy to assist you.</span></p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">In compliance with applicable laws, NetBrain conducts holistic, individual background reviews in support of all hiring decisions.</span></p> <p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</span></p> <p>&nbsp;</p></div>