Legal Intake & Client Services Coordinator

About Us

Nanda & Associate Lawyers is a full-service Ontario law firm with over 20 years of experience serving clients across multiple practice areas including real estate, litigation, family, immigration, and wills & estates. Our team is committed to delivering high-quality legal services with a strong focus on client care and efficiency.

Role Overview

We are seeking a highly organized and assertive Legal Intake & Client Services Coordinator to manage and control the flow of new client inquiries and appointments at our Mississauga office.

This is a critical front-line role responsible for ensuring that client intake is handled efficiently without disrupting lawyer workflow.

Key Responsibilities

• Act as the primary point of contact for new client inquiries (phone, email, walk-ins)
• Review and qualify incoming leads before scheduling consultations
• Coordinate with our offshore intake team to manage and prioritize bookings
• Schedule consultations using internal systems (LEAP) based on predefined lawyer availability
• Prevent overbooking and protect lawyer schedules from unnecessary interruptions
• Maintain accurate intake notes and ensure proper file setup
• Follow up with prospective clients to improve conversion rates
• Escalate urgent or high-value matters appropriately

What We’re Looking For

• Minimum 3+ years experience in a law firm (intake, receptionist, or law clerk role)
• Strong understanding of legal practice environments and urgency
• Confident in controlling conversations and managing expectations
• Excellent communication and organizational skills
• Ability to prioritize, triage, and make decisions independently
• Experience with LEAP or similar legal software is an asset

Key Traits for Success

• Assertive (not just reactive)
• Detail-oriented
• Calm under pressure
• Strong judgment in assessing client needs
• Ability to balance client service with internal efficiency

Why Join Us

• Established and growing law firm
• Supportive and professional team environment
• Opportunity to play a key operational role in firm growth
• Competitive salary based on experience

How to Apply

Please apply with your resume and include references. Only candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $37,009.36-$50,000.00 per year

Benefits

• Company events
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site childcare
• On-site parking
• Paid time off
• Vision care

Work Location: In person