Store Manager / Outlet Manager – Café / QSR

Company Description

Our client is a premium high-street dessert & coffee brand known for its artisan offerings, specialty beverages, and exceptional in-store experience. The brand operates with a strong customer-first philosophy, driven by systems, consistency, and quality execution.

Role Description

The Store Manager / Outlet Manager will be responsible for managing end-to-end store operations, ensuring seamless service delivery, driving sales performance, and leading a high-performing team. This role requires a hands-on leader who thrives in a fast-paced retail environment.

Key Responsibilities

1. Operations Management

• Oversee daily outlet operations from opening to closing
• Ensure smooth functioning of all service areas
• Maintain operational efficiency and service speed

2. Customer Experience

• Deliver exceptional customer service and resolve escalations
• Ensure high standards of customer satisfaction and engagement
• Build a customer-first culture within the team

3. Team Leadership & People Management

• Lead, train, and motivate store staff
• Manage shift planning, attendance, and productivity
• Drive team performance through coaching and feedback

4. Sales & Business Performance

• Achieve sales targets and improve store profitability
• Drive upselling and cross-selling initiatives
• Monitor key performance indicators (KPIs)

5. Compliance & Hygiene

• Ensure adherence to SOPs, hygiene, and food safety standards
• Maintain cleanliness and visual merchandising standards
• Ensure compliance with all operational guidelines

6. Inventory & Cost Control

• Manage stock levels, ordering, and vendor coordination
• Monitor wastage and implement control measures

Ensure accurate inventory tracking and reporting

Key Requirements

• 2–5 years of experience in QSR, café, dessert, or food retail industry
• Strong leadership and team management skills
• Excellent communication and customer handling abilities
• Ability to work in a fast-paced, high-pressure environment
• Basic understanding of sales metrics and inventory management

Interested candidates can share their CV at: hr@myndcrestsolutions.com