Performance Analyst

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

What will I be doing?

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Assist with data collection, data quality, optimize data presentation, generate reports, perform ongoing monitoring, and conduct various ad hoc analyses.

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Review and analysis of new and existing operational configurations and/or maintenance practices to provide a variety of management reports that track operational performance.

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Assist in the provision of standard performance reporting and planning within defined time scales to management, including:

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Identification of performance trends

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Recommendations regarding how to meet KPIs and performance targets

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Potential root causes

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Areas of potential improvements concerning pertaining to operations

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Project future performance by integrating anticipated benefits from team-developed action plans and evaluating both performance outcomes and the realization of those benefits.

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Support the organization in the forecasting of operational performance, factoring in the impact of future organizational change and external factors.

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Plan, organize, and lead, or participate in, projects as assigned, including new technology testing, meetings, presentations, and liaison with other participants.

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Understand data source systems and work with functional teams to develop, optimize processes, and leverage information for performance reporting and data analysis.

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Design, develop, deliver, maintain dashboards, and other reports that enhance Metrolinx understanding of trends related to various operational metrics such as timeliness, availability, customer experience.

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Develop and maintain comprehensive and up-to-date knowledge of internal and external data sources relevant to operations, and data of relevant systems to design and build meaningful reports for internal and external stakeholders.

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Define and implements data reporting and analysis best practices (e.g. user interface, visualizations, data integrity, test design, analysis, validation, and documentation).

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