Posting Details

Posting Summary

Job Title

Operations & Communications Manager

Division

Student Affairs Office

Department

Career Development Center

Work Status

Full Time

Position Category

Staff

FLSA

Exempt

Pay Range

Exempt

Salary Range

$50,000 - $60,000 / year

Fund Source

State Support

Job Summary

The Operations & Communications Manager serves as a central

leadership role within the Center for Career Development,

responsible for directing daily operations, communications

strategy, and student engagement efforts to advance career

readiness and service excellence. This position functions as the

operational hub of the Center, ensuring efficient service delivery,

coordinated workflows, and high-quality support across all service

touchpoints. As a fully on-site role, the Manager is required to

work on campus Monday through Friday, 8:00 AM to 5:00 PM,

maintaining a consistent in-person presence to support real-time

operations and student engagement. This position may also require

occasional evening and/or weekend hours to support programs,

events, and operational priorities.

The Manager leads the development and execution of digital

communications, outreach initiatives, and content strategy to

enhance visibility, engagement, and access to career services. The

role oversees administrative operations, front-office coordination,

and the implementation of process improvements that strengthen

service effectiveness and operational efficiency. Physically

located within the Center’s main/front office, the Manager serves

as a primary point of leadership for daily operations,

student-facing services, and real-time coordination with students,

staff, and campus partners.

The Operations & Communications Manager supervises student

staff, including the Concierge Team and Career Closet interns, and

establishes performance expectations that promote professionalism,

accountability, and high-quality customer service. The Manager

provides direct oversight of student staff operations, including

training, scheduling, and service delivery standards. In

collaboration with Career Specialists and campus partners, the

Manager leads the implementation of programs, employer engagement

initiatives, and targeted outreach strategies designed to expand

student participation and access to career development

resources.

This role exercises sound judgment and decision-making authority in

managing multiple functional areas, balancing operational

priorities, and resolving day-to-day challenges. The position

requires the ability to independently lead initiatives while

maintaining alignment with the Center for Career Development’s

mission, goals, and strategic priorities.

Job Duties

Duties & Responsibilities:

• Oversees daily front office operations, ensuring consistent,

high-quality, customer-focused service; manages inquiry response

protocols, appointment coordination, and information dissemination

related to services, programs, events, and office procedures; and

implements workflow standards that enhance operational efficiency,

consistency, and the overall student experience.

• Directs the development and execution of integrated digital and

print communications—including website content, social media,

promotional materials, and email campaigns—to drive visibility,

engagement, and utilization of Center services, programs, and

events.

• Directs and supervises student staff supporting front desk

operations and the Career Closet, overseeing scheduling, training,

performance management, and service delivery standards to ensure

operational consistency, accountability, and a high-quality,

student-centered experience.

• Develops and executes targeted outreach strategies—including

Career Pop-Ups, campus engagement initiatives, and access-focused

programming—to expand visibility, drive student participation, and

improve equitable access to career development resources.

• Manages administrative operations, including oversight of

records, mail, purchase requests, reimbursements, reports,

timesheets, and confidential documentation, to support accurate and

efficient office functioning; monitors office supplies and

operational needs, maintaining appropriate inventory levels and

proactively forecasting requirements based on the Center’s calendar

of events and activities.

• Reviews employer registrations and job postings in Handshake in

alignment with established office guidelines and institutional

standards; supports career document review using office technology

and established guidelines to maintain accuracy and professionalism

in student-facing materials.

• Coordinates operational readiness of office technology,

student-facing computer labs, and related systems, addressing

routine issues and facilitating timely resolution when technical

support is needed.

Requested Minimum Qualifications

Education Required:

A Bachelor’s degree in Higher Education Administration, Student

Affairs, Communications, Marketing, Business Administration,

Operations Management, or a related field from an accredited

college or university is required.

Experience Required:

A minimum of two (2) years of experience in higher education,

office administration, program coordination, or related

administrative work is required.

Other Preferences for Consideration

Experience Preferred:

• 5 years of progressive, responsible experience
• Experience in a higher education setting, particularly in

career services, student affairs, or a student-facing office

• Demonstrated experience supervising staff and managing multiple

functional areas (operations + communications + programming)

Knowledge, Skills & Abilities

Knowledge

• Knowledge of higher education operations, particularly

in student-facing environments.

• Knowledge of front office operations and service delivery

models .

• Knowledge of communications and outreach strategies,

including digital content and student engagement.

• Knowledge of career services platforms (e.g., Handshake)

and employer engagement practices.

• Knowledge of supervision, administrative operations, and

event coordination .

• Knowledge of institutional policies, confidentiality

standards, and office technologies .

Skills

• Strong operational and organizational management skills

with the ability to manage multiple priorities.

• Effective written and verbal communication skills across

diverse audiences, and demonstrates leadership and supervisory

skills.

• Strong customer service and stakeholder engagement

skills .

• Proficiency in digital tools, systems, and office

applications .

• Strong problem-solving, decision-making, and process

improvement skills .

Abilities

• Ability to manage daily front office operations in a

high-volume, student-facing environment.

• Ability to balance operations, communications, and

programming priorities effectively.

• Ability to exercise independent judgment and resolve

operational challenges .

• Ability to develop communications and outreach

strategies to increase engagement.

• Ability to supervise and develop student staff and

maintain service standards.

• Ability to collaborate across departments and maintain

confidentiality .

• Ability to adapt to evolving priorities and support events

and programs as needed .

Work Modality & Scheduling Requirement

• This is a fully on-site position located within the

Center for Career Development’s main/front office. The incumbent is

required to work on campus Monday through Friday, 8:00 AM to

5:00 PM, to support daily operations and student-facing

services.

• Occasional evening and weekend hours are required to

support events, programs, and operational priorities.

Posting Detail Information

Posting Number

ST01579

Number of Vacancies

1

Job Open Date

06/10/2026

Application Review Date

Job Close Date

07/10/2026

Special Instructions to Applicant

Please enter two professional references on the References page of

the application.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have a bachelor's degree in Higher Education

Administration, Student Affairs, Communications, Marketing,

Business Administration, Operations Management, or a related field?

• Yes
• No
• * How would you describe your experience managing operations in

a high-volume, customer-facing environment?

• No Direct Experience
• Limited experience; supported operations but did not lead
• Moderate experience managing day-to-day operations
• Extensive experience leading operations with measurable

outcomes

• Extensive experience leading complex operations and

implementing process improvements

• * Do you have at least two (2) years of experience in higher

education, office administration, program coordination, or related

administrative work?

• Yes
• No
• * Which best describes your experience improving operational

workflows or front desk processes?

• No experience
• Assisted with minor process improvements
• Implemented basic workflow improvements
• Led process improvements that increased efficiency or service

quality

• Designed and implemented comprehensive systems that

significantly improved operations

• * What is your experience supervising staff or student

employees?

• No supervisory experience
• Informal or limited supervision
• Supervised staff with basic responsibilities (scheduling, task

oversight)

• Supervised staff including training, evaluation, and

performance management

• Led teams with full supervisory responsibility, including

development and accountability systems

• * What is your level of experience developing and managing

communications (e.g., email campaigns, social media, website

content)?

• No experience
• Limited exposure
• Working knowledge; contributed to communications
• Led communications efforts across one or more platforms
• Developed and executed comprehensive, multi-channel

communication strategies

• * How did you hear about this employment Opportunity?
• The Chronicle of Higher Education
• EDULedger (formerly Diverse Issues in Higher Ed)
• Higher Ed Jobs
• Inside Higher Ed
• Insight into Academia (formerly Insight into Diversity)
• LinkedIn
• Mid-Atlantic HERC (Higher Education Recruitment

Consortium)

• Other Online Advertising
• Agency Referral
• Website
• MSU Careers Website
• * Are you a current, past or retired Morgan University

employee? Are you a current, past or retired State employee? If YES

to pass, retired or current STATE employee, please put the agency.

If not applicable, put N/A.

(Open Ended Question)

Applicant Documents

Required Documents

• Resume
• Cover Letter

Optional Documents

• Transcripts (unofficial )