Specialist - Accounts Receivable (Collections)

Job Summary

The AR Collections Specialist is responsible for managing outstanding receivables, ensuring timely collection of payments and maintaining healthy customer relationships. The role involves regular follow-ups, resolving billing issues and minimizing overdue accounts.

Key Responsibilities:

• Contact customers via calls, emails, and portals to collect overdue payments
• Maintain accurate records of collection activities and customer interactions
• Monitor AR aging reports and prioritize delinquent accounts
• Negotiate payment plans and resolve disputes professionally
• Ensure timely posting of payments and reconciliation of accounts
• Follow up on invoices, discrepancies, and payment delays
• Work closely with internal teams (sales, finance, customer service)
• Escalate high-risk or non-responsive accounts when required
• Meet monthly collection targets and reduce bad debt

Required Skills

• Strong communication & negotiation skills
• Good knowledge of accounts receivable & collections process
• Ability to handle difficult customers professionally
• Analytical mindset for resolving payment discrepancies
• Proficiency in Excel and accounting/ERP systems
• Time management and multitasking ability