Hospitality Manager

Hospitality & Guest Experience Manager

📍Location: Office, Indore, Madhya Pradesh

Department: Hospitality

Role Overview

Micro Mitti is looking for a dynamic Hospitality & Guest Experience Manager who can seamlessly blend hospitality, event management, marketing, and public relations to create exceptional guest journeys. This role is centered around delivering memorable experiences, executing high-impact events, and building meaningful relationships with guests, partners, and the community.

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬

𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 & 𝐆𝐮𝐞𝐬𝐭 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞

• Deliver premium, personalized experiences for all guests and VIPs
• Manage guest interactions, special requests, and service excellence
• Uphold hospitality standards aligned with the brand

𝐄𝐯𝐞𝐧𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:

• Plan and execute events, workshops, and brand experiences end-to-end
• Coordinate with vendors, partners, and internal teams
• Oversee logistics, guest engagement, and on-ground execution
• Host and anchor events to ensure impactful experiences

𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 & 𝐁𝐫𝐚𝐧𝐝 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭

• Support campaigns and enhance event visibility
• Collaborate with marketing teams to strengthen brand presence
• Drive partnerships and community engagement initiatives

𝐏𝐮𝐛𝐥𝐢𝐜 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬:

• Build and maintain relationships with media, influencers, and partners
• Manage guest invites, PR activities, and brand representation
• Represent Micro Mitti at networking and industry events

𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:

• Develop strong relationships with repeat guests and corporate clients
• Gather feedback and drive continuous improvement
• Maintain guest data for personalized engagement

𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐢𝐨𝐧:

• Ensure seamless coordination with service and operations teams
• Manage vendors and logistics efficiently

𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬:

• Bachelor’s degree in Hospitality, Marketing, Business, or a related field
• 8–10 years of experience in hospitality, events, or luxury service
• Excellent communication and interpersonal skills
• Strong expertise in event management and guest relations
• Highly organized, proactive, and customer-focused

If you are passionate about creating exceptional experiences and building strong brand connections, we’d love to hear from you.

• Apply now and be a part of Micro Mitti’s journey in redefining hospitality in Indore.