Call Center Representative

The Medical Call Center Representative supports the Office Manager in our busy practice. This full-time position involves administrative and billing responsibilities.

Role And Responsibilities

Manage large amounts of inbound and outbound calls

Patient intake and check-out procedures

Obtaining all appropriate consent forms

Scheduling patient visits and tests

Collecting co-pays and balances

Requesting prior-authorizations

Interfacing with commercial and federal/state payers to verify patient coverage

Entering patient data into PMS and EMR systems

Filing medical charts

Maintaining a clean and organized reception area

Assisting other administrative/clinical staff as needed

Compliance with all practice procedures and protocols

Essential Qualifications

Education: High School Diploma or equivalent; Bachelor’s degree preferred.

Experience: 1-3 years’ front desk experience in a medical office setting required; Ophthalmology experience preferred.

Knowledge/Skills/Experience

Knowledge of insurances and front-end billing procedures

Superior level of customer service and friendly demeanor

Excellent computer skills – requirement of MS applications – MS Word, Excel, PowerPoint

Meticulous attention to detail

Outstanding verbal and written communication skills

Ability to multitask and work in a fast-paced environment