Role Overview
Member365 is hiring a mid-level Product Quality & Technical Support Engineer. This is a full-time hybrid role, based in CA. Part of Member365's Qa hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Company Overview
Member365 is a pioneering online platform dedicated to empowering member-based organizations through innovative association management solutions. With over 25 years of experience, we are committed to enhancing membership growth, automating data-driven tasks, and fostering strong member engagement. Our mission is to support our clients' success by providing reliable and advanced technology services.
Role Overview
This hybrid technical role is responsible for product reliability, advanced client support, and quality assurance. Operating across Customer Success, Product, and Engineering, this position resolves complex issues, supports technical client onboarding, and establishes scalable QA processes.
The role combines Level 2/3 support, system-level troubleshooting, release validation, and test automation to ensure issues are not only resolved, but prevented.
Core Objectives
- Resolve complex Level 2 & 3 technical issues efficiently
- Improve product reliability through QA and testing
- Produce clear, actionable development tickets
- Support client technical setup and configuration
- Build and scale automated testing
- Reduce recurring issues and reactive support load
- Act as a quality gate for releases
Key Responsibilities
Advanced Technical Support (L2/L3)
- Diagnose and resolve complex client issues
- Reproduce bugs in staging and development environments
- Analyze logs and system behavior to identify root causes
- Deliver fixes, workarounds, or escalation-ready findings
Data Integrity & Database Operations
- Perform controlled data corrections
- Validate and maintain data integrity
- Review historical data (e.g., AWS backups)
- Document all database changes
Issue Reproduction & Root Cause Analysis
- Reproduce issues consistently across environments
- Document steps, context, and findings clearly
- Translate issues into precise technical explanations
Client Technical Onboarding & Configuration
- Configure integrations (Stripe, Bambora, Authorize.Net)
- Coordinate DNS and domain setup
- Manage SSL configuration in AWS
- Set up email infrastructure (e.g., SendGrid authentication)
QA Testing & Release Validation
- Validate bug fixes and new features
- Perform regression and end-to-end testing
- Ensure release readiness and stability
Test Strategy & Automation
- Develop and maintain automated regression tests
- Build API and integration test coverage
- Continuously improve QA processes and tooling
Cross-Functional Collaboration
- Convert issues into dev-ready tickets
- Partner with Product and Engineering on prioritization and solutions
- Identify and implement process improvements
Success Metrics
- Reduction in recurring bugs
- Faster and higher-quality issue resolution
- Improved clarity and quality of dev tickets
- Fewer regressions in releases
- Increased automated test coverage
Profile & Skills
Technical
- Strong SQL and database experience
- API and integration troubleshooting
- Solid understanding of DNS, SSL, and web infrastructure
- Experience with QA methodologies and tools
Core Competencies
- Clear, structured communication
- High attention to detail
- Strong problem-solving and analytical skills
- Ownership and accountability
Role Impact
This role improves product stability, enhances the customer experience, reduces engineering interruptions, and drives a shift from reactive support to proactive quality management.
Pay: $80,000.00 per year
Work Location: Remote
Frequently Asked Questions
How do I apply for the Product Quality & Technical Support Engineer position at Member365?
Use the Apply button above to submit your application directly to Member365. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Product Quality & Technical Support Engineer role at Member365 remote or in-office?
This is a hybrid role based in CA. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
What does a Product Quality & Technical Support Engineer at Member365 earn?
Member365 has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Product Quality & Technical Support Engineer role at Member365 posted?
This role was posted on April 14, 2026 (62 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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