Senior Operations Manager - Law Enforcement

The Senior Operations Specialist helps ensure the Global Law Enforcement team—which comprises over 350 personnel across multiple states—is operating efficiently, complying with all contractual and program requirements, and responding to the needs of employees and the Government.

Must be a U.S. Citizen.

Must have an active Secret Clearance or higher.

Responsibilities

• Provide ongoing coaching, mentoring, and operational support to all staff assigned to the program, including coordination with relevant Corporate divisions
• Participate in program and customer meetings; communicate and disseminate customer policies, procedures, and clarifications to program staff as required
• Interpret and apply customer requirements to ensure all deliverables are completed on time and meet established quality standards
• Conduct annual performance reviews and develop recommendations related to employee performance and compensation adjustments
• Support the onboarding and off-boarding of program personnel, including coordination of start dates, role transitions, security briefings, departure timelines, and required documentation
• Perform additional duties as assigned in support of program objectives