Product Manager, Credit Cards

Manulife Bank is seeking a dynamic and results-oriented Product Manager, Credit Cards to play a pivotal role in innovating our product suite, driving growth, and enhancing customer engagement. With a passion for delivering exceptional customer experience and market competitive products and services, the Product Manager, Credit Cards will be instrumental in leading initiatives that deliver profitable growth, high customer engagement and align with our overall product portfolio strategy.

At Manulife Bank, we think big, obsess about our customers, and achieve success together.

As a Product Manager, you will collaborate closely with the Product Director and team on key projects and initiatives that address business opportunities and challenges. This position requires working effectively with internal and external partners to implement strategies that drive growth, optimize costs, streamline processes, and elevate both the advisor & customer experience.

Responsibilities

Product Management

• Leverage industry knowledge and insights to recommend and drive both business case development and execution of product enhancements including features & benefits changes, rewards, and product pricing. Coordinate with internal and external partners to ensure successful implementation.
• Act as the SME for existing Bank credit card products.
• Monitor competitive offerings and stay informed about market trends, sharing insights with partners to refine product strategy.
• Lead the implementation of strategies that balance growth, customer experience, risk management and profitability objectives.
• Collaborate with the team to support the management and strategic alignment of credit card products with business goals and advisor & customer needs.
• Partner with Finance in supporting portfolio planning and forecasting with input from cross-functional teams.
• Support relationships with external vendors and key business partners, while ensuring needs are aligned to business objectives.
• Stay informed of regulatory changes, assess their impact, and implement necessary adjustments to maintain a strong compliance framework.

Driving Growth

• Partner with Marketing, Sales and Risk to implement strategies that support new customer acquisition, cardholder engagement and drive profitable growth.
• Design and implement effective campaigns to attract and retain customers. Monitor and analyze campaign performance, using data-driven insights to optimize results.
• Influence key credit card portfolio metrics, including new account acquisition, portfolio growth, cardholder engagement, and customer NPS.
• Leverage data analytics and market insights to identify emerging trends and segment-specific opportunities within the cards & payments industry.

Stakeholder Engagement

• Build and maintain strong relationships with key internal partners, including Risk, Sales, Marketing, Analytics, Operations, Finance, and Compliance, to collaboratively drive pivotal initiatives and achieve shared objectives.
• Maintain strong relationships with both internal and external partners to implement programs that both drive growth and enhance customer experience.
• Work closely with Credit Risk and Underwriting teams as product SME for customer origination and onboarding.
• Apply feedback from customers and advisors to identify areas for improvement and drive continuous process enhancements.

Job Requirements:

• University degree in Business or Marketing
• 5+ years in Product Management, preferably in Credit Cards or Payments

Preferred Qualifications

• In-depth knowledge/experience of product development and management
• Familiarity with credit card P&L
• Excellent interpersonal, influencing and relationship-building skills
• Exceptional written and oral communication skills
• Creative problem-solving and strategic thinking

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans dis