Bilingual Licensed Insurance Advisor

Are you looking to kick‑start a meaningful career where you can learn, grow, and make a real impact for customers? As a Bilingual Licensed Insurance Advisor, you’ll help individuals and families choose Health & Dental, Travel, and Life Insurance solutions that fit their needs—all while developing strong sales, communication, and customer experience skills.

You’ll work with customers already waiting to speak with you (no cold calling!) and be part of a supportive team that provides training, coaching, and continuous learning opportunities.

No LLQP license yet? No problem.

If you're motivated and ready to learn, we’ll sponsor your Harmonized LLQP education—covering the accredited course, exam, and licensing fees—so you’re fully prepared before your start date.

We are open between the hours of 8:00 am - 8:00 pm EST, Monday to Friday and 10:00 am-5:00 pm EST on Saturdays, offering shifts within these windows.

Position Responsibilities:

• Support new clients by handling inbound calls about Health & Dental, Travel, and Life Insurance

• Connect with customers who have already expressed interest through outbound calls

• Assist clients through online chat and digital channels

• Learn to understand client needs and recommend the right insurance solutions

• Record client details and needs accurately using our online systems

• Work toward monthly, quarterly, and annual sales and quality goals

• Build strong customer relationships and develop your personal sales pipeline

• Support marketing and sponsor campaigns

• Share customer insights to help improve our products and processes 

Required Qualifications:

• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

• Strong communication skills—both written and verbal—with excellent active listening skills

• A positive, team‑oriented attitude and a genuine focus on customer experience – one of our key values is ‘Obsess about Customers’

• Motivation to meet sales targets and build a career with strong earning potential

• Comfort working in both open office environments and from home

• A natural ability to connect with people, understand their needs, and guide conversations

• Attention to detail when gathering information, analyzing needs, and offering solutions

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Preferred Qualifications:

• You’re a natural problem‑solver who can communicate comfortably with different types of clients to help guide them to the right solution

• You’re confident navigating multiple screens or systems at once, and you’re eager to learn new tools (experience with MS Outlook, Salesforce, or other web‑based systems is a plus)

• Experience in telephone sales or a call‑center environment is helpful, but not required

• Previous exposure to insurance—especially Accident & Sickness or Life Insurance—is considered an asset

• A post‑secondary degree is great to have, but equivalent work or volunteer experience is also strongly considered

• Familiarity with Salesforce or another CRM platform is an advantage, but we’ll support your learning if you’re new to it 

If you want to grow your skills, make a difference for customers, and build a rewarding career in a supportive environment, this role is an incredible place to start.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.