Global Operations and Resilience Architect

We are seeking a Global Operations and Resilience Architect to help shape and scale resilient, high-performing technology systems across our global environment.

In this role, you will work at the intersection of architecture, engineering, and operations—ensuring our platforms are reliable, scalable, and aligned to real business outcomes. You will guide modernization efforts, influence engineering practices, and help embed resilience into how we design, build, and operate technology.

Position Responsibilities:

• Lead resilience architecture across enterprise applications and platforms, ensuring systems are scalable, observable, and reliable.

• Partner with engineering, platform, and operations teams to integrate resilience and reliability into delivery and operational workflows.

• Guide modernization initiatives, embedding automation, resilience, and operational controls into future-state architectures.

• Define and evolve architecture standards and patterns, promoting consistency while enabling flexibility across teams.

• Translate regulatory and risk requirements (e.g., OSFI E‑21) into practical and actionable architecture guidance.

• Leverage operational insights and metrics (e.g., incidents, performance trends) to improve system reliability and resilience outcomes

• Establish measurable KPIs and dashboards to connect architecture decisions with business impact, including risk reduction and service performance

• Enable enterprise alignment and reuse, driving scalable, consistent solutions across business segments

Required qualifications:

• Experience in enterprise or solution architecture, with a focus on resilience, reliability, or platform engineering

• Strong understanding of cloud platforms, distributed systems, and modern application architectures

• Experience working in complex or regulated environments (e.g., financial services, healthcare, or similar industries)

• Ability to translate technical concepts into business value and influence senior stakeholders

• Experience partnering with engineering and operations teams to improve system performance and reliability

• Familiarity with observability, reliability engineering principles, and non-functional requirements (e.g., performance, scalability, availability)

Preferred Qualifications:

• Experience with resilience frameworks or regulatory standards (e.g., OSFI, operational risk frameworks)

• Background in large-scale modernization or transformation initiatives

• Exposure to DevOps, SRE, or platform engineering practices

• Strong knowledge of architectural principles, design patterns, and SDLC best practices

• Experience with microservices architectures and distributed systems

• Familiarity with cloud ecosystems (AWS, Azure, GCP), Kubernetes, Terraform, and CI/CD pipelines

• Strong analytical, problem-solving, and stakeholder communication skills

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, OntarioHybrid

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.