Technical Support Specialist

Our client, an industry leader in outdoor power equipment support, is seeking a dedicated Technical Support Specialist to join their team. As a Technical Support Specialist, you will be part of the Office support team, assisting STIHL dealers and end users. The ideal candidate will demonstrate excellent communication skills, technical aptitude, and a customer-focused mindset, which will align successfully in the organization.

Job Title: Technical Support Specialist

Location: Virginia Beach, VA

Pay Range: $22-23/hour

Shift: 10:00am - 6:00pm, Monday through Friday

What's the Job?

• Provide high-level technical support to dealers via phone, email, or web chat, including troubleshooting and repair guidance for the full STIHL product range.
• Assist end users with product selection, application support, maintenance, and conflict resolution to ensure customer satisfaction.
• Utilize Customer Relations Management (CRM) software to document interactions and update customer records accurately.
• Participate in team training sessions and meetings to stay current on product knowledge, policies, and support procedures.
• Perform all other duties and responsibilities as assigned to support team objectives.

What's Needed?

• High School Diploma or GED required; advanced degrees in related disciplines are preferred.
• Work experience in an outdoor power equipment dealer or related industry knowledge.
• Ability to translate complex technical concepts to dealers and end users effectively.
• Excellent verbal and written communication skills, serving as the voice of STIHL to customers.
• Proficiency in Microsoft Office, CRM software, SharePoint, and live chat tools.

What's in it for me?

• Opportunity to work with a reputable industry leader in outdoor power equipment support.
• Engage in meaningful work that directly impacts customer satisfaction and success.
• Collaborate with a dedicated team committed to professional growth and excellence.
• Gain valuable experience in technical support and customer service within a dynamic environment.
• Work in a supportive and inclusive workplace that values diversity and innovation.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.