Bilingual Customer Service Specialist (Remote)

Our client, a leading organization in the beauty and customer service industry, is seeking a Bilingual Customer Service Specialist (Remote) to join their team. As a Bilingual Customer Service Specialist, you will be part of the Customer Support Department supporting the client’s brand initiatives. The ideal candidate will have excellent communication skills, a passion for the beauty industry, and a proactive attitude, which will align successfully in the organization.

Job Title: Bilingual Customer Service Specialist (Remote) *Must be located in Winnipeg*

Location: Winnipeg, MB

Pay Range: $21.50

What's the Job?

• Provide exceptional solutions for customer inquiries via phone, email, and chat platforms while working remotely from home.
• Demonstrate high standards of personalized customer service to enhance client satisfaction.
• Process transactions accurately and efficiently, ensuring customer requests are fulfilled or escalated appropriately.
• Maintain professionalism and composure when handling challenging situations or disappointed clients.
• Engage proactively with client website and knowledge base to deliver effective client solutions.

What's Needed?

• Fluent in English and French, with excellent verbal and written communication skills.
• At least 1 year of customer service experience, preferably in a contact center environment.
• Strong listening skills and the ability to tailor responses based on customer needs.
• Organizational skills with a focus on accuracy and timeliness in task completion.
• Comfortable with internet and computer use, especially in e-commerce and online shopping contexts.

What's in it for me?

• Opportunity to work remotely from the comfort of your home in Winnipeg.
• Competitive hourly rate of $21.50 per hour.
• Be part of a dynamic team supporting a globally recognized beauty brand.
• Gain valuable experience in customer service within the beauty and cosmetics industry.
• Work in a flexible environment that may include evening and weekend shifts.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.