Call Center Team Leader (Business Sales Division)
Manan Business SalesRole Overview
Manan Business Sales is hiring a mid-level Call Center Team Leader (Business Sales Division). This is a full-time remote role, with the team based in Remote. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Title: Call Center Team Leader (Business Sales Division)
Company: Manan Business Sales
Manan Business Sales is a leading business brokerage firm committed to facilitating seamless transactions in the buying and selling of businesses throughout Australia. With a strong reputation for excellence and integrity, we provide comprehensive services to our clients, ensuring that each business deal is executed with precision and professionalism. Our team is dedicated to fostering a supportive and dynamic work environment that values innovation, collaboration, and personal growth.
Location: Remote (Aligned with Melbourne Time)
Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM (Melbourne Time)
Public Holidays: Off
Position Overview
We are seeking an experienced and driven Team Leader to build, manage, and scale our call center sales team. This role is responsible for full-cycle recruitment, team performance, training, and KPI delivery across Vendor and Buyer teams.
Key Responsibilities
Leadership & Team Management
- Recruit, hire, and onboard a team of 9 members (2 Vendor Executives, 7 Buyer Executives)
- Develop team structure, roles, and daily workflows
- Monitor performance, productivity, and KPI achievement
- Conduct regular performance reviews and provide feedback
- Take disciplinary actions including termination when required
Recruitment & Hiring Strategy
- Design and execute a hiring plan to complete team onboarding by 30th May
- Define ideal candidate profiles for Vendor and Buyer roles
- Decide job advertising platforms and sourcing channels
- Screen, shortlist, and interview candidates
- Manage recruitment budget effectively
Training & Development
- Conduct onboarding and ongoing training programs
- Train team on:
- Business sales process
- Communication and negotiation skills
- CRM and reporting systems
- Ensure continuous improvement of team skills
Operations & KPI Management
- Set, track, and optimize KPIs for both Vendor and Buyer teams
- Monitor call quality, conversions, and pipeline performance
- Ensure proper reporting and documentation compliance
- Maintain daily, weekly, and monthly performance reports
Requirements
- Proven experience in call center management or sales team leadership
- Strong recruitment and training experience
- Excellent leadership, communication, and decision-making skills
- Experience in sales, business brokerage, or real estate is preferred
- Ability to work in Melbourne time zone
Key Deliverables
- Fully hired team by 30th May
- Structured hiring and onboarding process
- KPI-driven team performance
- High-quality training system
Benefits
- Work from home
Pay: ₹35,000.00 - ₹50,000.00 per month
Work Location: Remote
Frequently Asked Questions
How do I apply for the Call Center Team Leader (Business Sales Division) position at Manan Business Sales?
Use the Apply button above to submit your application directly to Manan Business Sales. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Call Center Team Leader (Business Sales Division) role at Manan Business Sales remote?
Yes. This is a remote role. The team is based in Remote, but the position itself does not require relocating to that office.
What does a Call Center Team Leader (Business Sales Division) at Manan Business Sales earn?
Manan Business Sales has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Call Center Team Leader (Business Sales Division) role at Manan Business Sales posted?
This role was posted on May 5, 2026 (49 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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