Call Center Team Leader (Business Sales Division)

Job Title: Call Center Team Leader (Business Sales Division)

Company: Manan Business Sales

Manan Business Sales is a leading business brokerage firm committed to facilitating seamless transactions in the buying and selling of businesses throughout Australia. With a strong reputation for excellence and integrity, we provide comprehensive services to our clients, ensuring that each business deal is executed with precision and professionalism. Our team is dedicated to fostering a supportive and dynamic work environment that values innovation, collaboration, and personal growth.

Location: Remote (Aligned with Melbourne Time)

Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM (Melbourne Time)

Public Holidays: Off

Position Overview

We are seeking an experienced and driven Team Leader to build, manage, and scale our call center sales team. This role is responsible for full-cycle recruitment, team performance, training, and KPI delivery across Vendor and Buyer teams.

Key Responsibilities

Leadership & Team Management

• Recruit, hire, and onboard a team of 9 members (2 Vendor Executives, 7 Buyer Executives)
• Develop team structure, roles, and daily workflows
• Monitor performance, productivity, and KPI achievement
• Conduct regular performance reviews and provide feedback
• Take disciplinary actions including termination when required

Recruitment & Hiring Strategy

• Design and execute a hiring plan to complete team onboarding by 30th May
• Define ideal candidate profiles for Vendor and Buyer roles
• Decide job advertising platforms and sourcing channels
• Screen, shortlist, and interview candidates
• Manage recruitment budget effectively

Training & Development

• Conduct onboarding and ongoing training programs
• Train team on:
• Business sales process
• Communication and negotiation skills
• CRM and reporting systems
• Ensure continuous improvement of team skills

Operations & KPI Management

• Set, track, and optimize KPIs for both Vendor and Buyer teams
• Monitor call quality, conversions, and pipeline performance
• Ensure proper reporting and documentation compliance
• Maintain daily, weekly, and monthly performance reports

Requirements

• Proven experience in call center management or sales team leadership
• Strong recruitment and training experience
• Excellent leadership, communication, and decision-making skills
• Experience in sales, business brokerage, or real estate is preferred
• Ability to work in Melbourne time zone

Key Deliverables

• Fully hired team by 30th May
• Structured hiring and onboarding process
• KPI-driven team performance
• High-quality training system

Benefits

• Work from home

Pay: ₹35,000.00 - ₹50,000.00 per month

Work Location: Remote