Role Overview
Mahindra & Mahindra Ltd is hiring a mid-level Customer Care Manager. This is a full-time role in Jharkhand. posted 5 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Responsibilities & Key Deliverables
- Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors products.Training of service managers.
- Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.Secondary network for spare parts sales.Guide channel partners for manpower/facilities/equipment optimisation.
- Ensure profitability of workshops of channel partners.MIS on service.Spare parts inventory management.Manging service gaurantee at the dealership.Monthly visit to ASC and monitor his performance along with ASC coordinator.Service camps on monthly basisc.Monthly visits to customer and update M Response data
Preferred Industries
Education Qualification
Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical
General Experience
5 years and above
Critical Experience
System Generated Core Skills
Customer Sensitivity
Service Orientation
Service Management
System Generated Secondary Skills
Consumer Focus
Dealer Relationship Management
Service Planning
Job Segment: Engineer, Engineering
Frequently Asked Questions
How do I apply for the Customer Care Manager position at Mahindra & Mahindra Ltd?
Use the Apply button above to submit your application directly to Mahindra & Mahindra Ltd. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Care Manager position at Mahindra & Mahindra Ltd located?
This position is based in Jharkhand. Mahindra & Mahindra Ltd has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Care Manager at Mahindra & Mahindra Ltd earn?
Mahindra & Mahindra Ltd has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Care Manager role at Mahindra & Mahindra Ltd posted?
This role was posted on June 3, 2026 (5 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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