SUMMARY 

At Magnolia, the Bakery Crew Leader is responsible for maintaining the Magnolia standard on the floor while supervising and assisting the bakery team to provide top-notch guest experience. Crew Leaders lead with enthusiasm and are specialists in training and development. They connect with guests in genuine and authentic ways and serve as Magnolia brand ambassadors. This position works from Silos Baking Co. in Waco, Texas. It reports to the Assistant Store Manager and has supervisory responsibilities.     

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Provide exceptional leadership and feedback on employee performance  
• Maintaining exceptional guest service by assessing guest needs, providing assistance, and informing guests on Magnolia products* 
• Promote and maintain a safe working and shopping environment to guests and team members* 
• Knowledgeable about Magnolia brand, products, and current menu items  
• Reconcile cash drawers, prepare new drawers and deposits, fulfill change requests, and balance safe* 
• Routinely monitor food products to ensure quality and consistency* 
• Maintain organization and cleanliness and restock product as needed  
• Learn new procedures and processes quickly to teach others  
• Perform opening and closing duties 
• Perform other duties as assigned 

*Metrics evaluated on Performance Review 

COMPETENCIES 

• Teamwork: Contribute to a team environment supporting diversity, equity, inclusion, and belonging. Work effectively with others, be a team player and contribute toward team goals. 
• Critical Thinking: Identify and communicate challenges in day-to-day activities. Ability to analyze data, trends, and patterns. 
• Expertise: Eye for detail, accuracy, and complete all tasks in a timely manner. Possess knowledge and skills related to specific area(s) and specialized tools and techniques relevant to specialization. 
• Communication: Actively engage in listening to teammates and guests and be open to feedback from guests, peers, and management. 
• Guest Focus: Ability to proactively understand and meet guest needs, ensuring a personalized and guest-centric experience. 
• Strategy and Goal Setting: Approach change with positivity and curiosity. Know your role in achieving team goals. 
• Hard skills: Strong customer service skills and ability to manage multiple tasks in a fast-paced environment required. Ability to maintain a pleasant and professional demeanor while working with a sense of urgency required. Proficiency in operating and maintaining kitchen equipment, such as mixers, ovens, and other equipment preferred. 

ELIGIBILITY QUALIFICATIONS 

• High school diploma or GED equivalent preferred 
• 2-4 years of related work experience OR an equivalent combination of education and experience preferred 
• Prior food service or hospitality experience preferred   
• Texas Food Manager Certification required 
• Must be available to work weekends, evenings, special events, and holidays as business needs require; two closing shifts per week required 

PHYSICAL DEMANDS 

While performing the duties of this job, the employee is required to sit; use hands and arms to reach, handle, feel; utilize fine motor dexterity of fingers; talk or hear and taste or smell. The employee is frequently required to stand and walk. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. The employee is expected to utilize team lifting techniques when lifting bulky items or items weighing above 50 pounds and up to 120 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

WORK ENVIRONMENT 

While performing the duties of this job, the employee operates in a fast-paced kitchen environment. The employee occasionally uses sinks, ovens, and tools to clean kitchen appliances. The employee is frequently exposed to hot water, potentially slippery floors, garbage disposals, and cleaning chemicals. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.   

ACKNOWLEDGEMENTS  

Magnolia is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. 

This job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description at any time.