Front Desk Agent

JOB DESCRIPTION

Holiday Inn Express & Suites is hiring a dependable and guest-focused Front Desk Agent to join our team in Warrenton, VA. If you enjoy providing excellent customer service and creating a welcoming experience for guests, we’d love to meet you.

Pay: $13-$15 per hour (based on experience)

Schedule: Full-time or Part-time available

Shift: Morning, evening, weekend, and holiday availability required

Location: On-site (not remote)

Job Summary

The Front Desk Agent is responsible for greeting guests, managing reservations, processing check-ins and check-outs, and ensuring a positive guest experience from arrival to departure.

Responsibilities

• Welcome guests in a professional and friendly manner
• Check guests in and out using the property management system
• Answer phone calls and respond to guest inquiries
• Process payments and handle cash/credit transactions accurately
• Resolve guest concerns promptly and professionally
• Coordinate with housekeeping and maintenance teams
• Maintain a clean and organized front desk area

Qualifications

• High school diploma or equivalent
• 1+ year of customer service experience preferred (hotel experience a plus)
• Strong communication and problem-solving skills
• Basic computer skills
• Ability to stand for extended periods
• Reliable transportation to and from work

Benefits

• Paid time off
• Employee hotel discounts
• Opportunities for advancement

Physical Requirements

• Ability to stand for 6–8 hours
• Ability to lift up to 25 pounds

Equal Opportunity Employer

Holiday Inn Express & Suites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

REQUIREMENTS

• High school diploma or equivalent, 1+ year of customer service experience preferred, Comfortable using hotel reservation software, Strong communication and problem-solving skills & Able to stand for long periods and work weekends

ABOUT THE COMPANY

Holiday Inn Express & Suites Warrenton, an IHG Hotel is a full-service hotel property operating under the InterContinental Hotels Group (IHG) brand, positioned to serve business and leisure travelers in northeastern Virginia’s horse country. The hotel offers comfortable accommodations with a range of modern amenities including free high-speed Wi-Fi, complimentary breakfast, a business center, meeting facilities, and on-site laundry services, designed to support both extended stays and short-term visits. Guests can also enjoy seasonal outdoor pool access, a fitness center, and complimentary self-parking. Strategically located near key regional routes and within convenient reach of local attractions and corporate destinations, the property caters to corporate guests, families, and visitors to the Washington, D.C. metropolitan area seeking practical, reliable lodging with value-oriented services.