Scaled Customer Success Manager

Full Timemid

Gurugram, Haryana, INPosted 2 days ago

Role Overview

Loop Subscriptions is hiring a mid-level Scaled Customer Success Manager. This is a full-time role in Gurugram. Part of Loop Subscriptions's Lifecycle hiring, posted 2 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Mid-level Lifecycle roles is $100k-$125k (based on 68 comparable listings). Many employers share specifics during the interview process or after an initial screen.

Resume Keywords to Include

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SaaSShopifyOROnboardingLoopUSEuropeANZ

Job description

About Loop

Loop is a subscription management platform built for e-commerce brands on Shopify. Our primary market is the US, with growing presence in Europe and ANZ.

We are scaling rapidly, driven by a strong product and exceptional merchant experience. We achieved :3x growth in 2024, followed by nearly 3x growth again in 2025. Looking ahead, we are building the team and foundation to drive another 2x growth in 2026 as we accelerate toward our $50M goal.

Our DNA:

High Agency action over instruction
High Ethics trust is the foundation
Positive Attitude solutions over excuses
Impact-Driven if it doesn't move the needle, it doesn't matter

You Will:

Digital Lifecycle Programs: Design and operate Loop’s 1-to-many Customer Success motion - adoption, renewal readiness, Escalations, custom solutioning and expansion. Engagement channels include lifecycle email, in-product messaging, webinars, and self-serve education resources.
Product Adoption & Customer Value: Analyze product usage signals to identify friction in the customer journey. Design programs that drive adoption of key product capabilities and help customers realize value faster.
Digital Onboarding: Own scalable onboarding experiences focused on time-to-value. Build self-serve onboarding journeys, activation campaigns, and educational assets for new customers.
Lifecycle Optimization: Continuously improve lifecycle engagement through experimentation. Run A/B tests across customer cohorts, analyze performance data, and iterate playbooks based on results.
Customer Health & Retention: Monitor scaled customer health using product and engagement signals. Trigger automated interventions and design proactive programs that reduce churn risk.
Cross-Functional Collaboration: Partner with Product, Support, Sales, and RevOps to surface customer friction, improve lifecycle content, and support expansion opportunities.

You Have:

2 - 4+ years in customer-facing experience (Customer Success, Product support, Product Operations, etc.) in SaaS
Experience supporting high-volume customer portfolios (300+ accounts)
Strong analytical mindset with comfort working in product usage and customer data
Familiarity with lifecycle automation and customer engagement tools
Excellent written communication skills for digital engagement
Experience with AI-enabled platforms or marketing automation is a plus
E-commerce/ Subscription business experience is a plus

About Loop Subscriptions

Loop Subscriptions

LifecycleOn-site

1 other open role at Loop Subscriptions on TryApplyNow.

View all 2 roles at Loop Subscriptions

Frequently Asked Questions

How do I apply for the Scaled Customer Success Manager position at Loop Subscriptions?

Use the Apply button above to submit your application directly to Loop Subscriptions. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Scaled Customer Success Manager position at Loop Subscriptions located?

This position is based in Gurugram. Loop Subscriptions has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Scaled Customer Success Manager at Loop Subscriptions earn?

Loop Subscriptions has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Scaled Customer Success Manager role at Loop Subscriptions posted?

This role was posted on July 2, 2026 (2 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.