Technical Support (Service Desk L1)

Greetings from Live Connections

🚀 Hiring Freshers – Technical Support (Service Desk L1)

We are looking for fresh graduates with excellent communication skills to join our Technical Support / Service Desk (L1) team.

📍 Work Location: Pune, Banglore

🎓 Education: B.E / B.Tech / BCA/Any graduation

📅 Eligible Batches: 2022, 2023, 2024 & 2025 Pass Outs

🚫 Not Eligible:

• Postgraduates (PG)
• Experienced candidates

💰 CTC:

• 2.7 Lpa

📄 Mandatory Documents:

• PAN Card
• Provisional Degree Certificate (PDC)
• Consolidated Marks Memo (CMM)
• All Semester Mark Sheets

🖥 Job Role: Technical Support (Service Desk L1)

• Provide technical support via phone, email, and chat
• Handle incidents and service requests
• Troubleshoot issues related to Windows OS, O365, Active Directory, VPN, networking, desktop & mobile devices
• Work on ITSM tools like ServiceNow / Remedy
• Log, update, and escalate support tickets as per SOPs

🧠 Required Skills:

• Excellent English communication
• Analytical thinking & problem-solving skills
• Customer support mindset
• Attention to detail

🕒 Work Environment:

• 24×7 rotational shifts (including US/UK shifts)
• 100% Work From Office

📍 Training: 2 Months Training in Mysore

🌟 Benefits:

• Global exposure
• Structured training programs
• Career growth opportunities

⚠ Important:

Candidates must have completed graduation with original mark sheets and degree certificate and be available for immediate joining.

📩 Interested candidates can share their profiles or contact:

📞 9154908077

📧 reshma.p@liveconnections.in