Customer Success & Solutions Manager

Customer Success & Solutions Manager

Experience: Minimum 4 years

Role Type: Full-time, Individual Contributor

Role Overview

We are looking for a versatile, high-energy Customer Success & Solutions Manager who sits at the intersection of Sales, Technology, and Client Relations. This isn't just a "support" role; you will be the face of the company for our most valued clients, handling everything from technical demos and pre-sales strategy to long-term account growth.

The ideal candidate has the technical curiosity to understand our product's architecture and the charisma to lead a boardroom presentation. You are as comfortable troubleshooting a technical integration as you are closing a renewal or traveling to a client site to lead a workshop.

Key Responsibilities

End-to-End Client Ownership: Act as the primary point of contact from the final stages of the sales cycle through onboarding and long-term retention.

Pre-Sales & Demos: Partner with the sales team to deliver high-impact technical demonstrations. You will translate complex product features into clear business value for prospective clients.

Technical Onboarding: Guide clients through the technical setup, ensuring our solution is integrated seamlessly into their existing workflows and NEP-aligned frameworks.

Strategic Consultations: Conduct regular Business Reviews (QBRs) to analyze usage data, identify "at-risk" accounts, and suggest expansion opportunities.

Field Engagement: Travel to client locations (schools, corporate offices, or government hubs) when high-touch interaction or on-site training is required.

Feedback Loop: Act as a bridge between the client and the Product Team, translating user pain points into actionable feature requests.

Required Skills & Experience

Experience: At least 4 years in Customer Success, Account Management, or Sales Engineering (preferably within the SaaS or EdTech sectors).

Technical Proficiency: Ability to understand APIs, cloud-based software, and data reporting tools. You don't need to be a developer, but you must be able to "speak tech."

Communication Excellence: Exceptional presentation skills. You can command a room and simplify complex concepts for non-technical stakeholders.

Problem-Solving: A proactive "consultant" mindset—you don't just report problems; you bring solutions.

Adaptability: Comfortable with a fast-paced environment and willing to travel (up to 25-30%) based on project needs.

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person