Customer Success & Solutions Manager
Liqvid eLearning Services Pvt LtdRole Overview
Liqvid eLearning Services Pvt Ltd is hiring a mid-level Customer Success & Solutions Manager. This is a full-time role in Noida. Part of Liqvid eLearning Services Pvt Ltd's Risk hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Customer Success & Solutions Manager
Experience: Minimum 4 years
Role Type: Full-time, Individual Contributor
Role Overview
We are looking for a versatile, high-energy Customer Success & Solutions Manager who sits at the intersection of Sales, Technology, and Client Relations. This isn't just a "support" role; you will be the face of the company for our most valued clients, handling everything from technical demos and pre-sales strategy to long-term account growth.
The ideal candidate has the technical curiosity to understand our product's architecture and the charisma to lead a boardroom presentation. You are as comfortable troubleshooting a technical integration as you are closing a renewal or traveling to a client site to lead a workshop.
Key Responsibilities
End-to-End Client Ownership: Act as the primary point of contact from the final stages of the sales cycle through onboarding and long-term retention.
Pre-Sales & Demos: Partner with the sales team to deliver high-impact technical demonstrations. You will translate complex product features into clear business value for prospective clients.
Technical Onboarding: Guide clients through the technical setup, ensuring our solution is integrated seamlessly into their existing workflows and NEP-aligned frameworks.
Strategic Consultations: Conduct regular Business Reviews (QBRs) to analyze usage data, identify "at-risk" accounts, and suggest expansion opportunities.
Field Engagement: Travel to client locations (schools, corporate offices, or government hubs) when high-touch interaction or on-site training is required.
Feedback Loop: Act as a bridge between the client and the Product Team, translating user pain points into actionable feature requests.
Required Skills & Experience
Experience: At least 4 years in Customer Success, Account Management, or Sales Engineering (preferably within the SaaS or EdTech sectors).
Technical Proficiency: Ability to understand APIs, cloud-based software, and data reporting tools. You don't need to be a developer, but you must be able to "speak tech."
Communication Excellence: Exceptional presentation skills. You can command a room and simplify complex concepts for non-technical stakeholders.
Problem-Solving: A proactive "consultant" mindset—you don't just report problems; you bring solutions.
Adaptability: Comfortable with a fast-paced environment and willing to travel (up to 25-30%) based on project needs.
Pay: ₹40,000.00 - ₹50,000.00 per month
Work Location: In person
Frequently Asked Questions
How do I apply for the Customer Success & Solutions Manager position at Liqvid eLearning Services Pvt Ltd?
Use the Apply button above to submit your application directly to Liqvid eLearning Services Pvt Ltd. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Success & Solutions Manager position at Liqvid eLearning Services Pvt Ltd located?
This position is based in Noida. Liqvid eLearning Services Pvt Ltd has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Success & Solutions Manager at Liqvid eLearning Services Pvt Ltd earn?
Liqvid eLearning Services Pvt Ltd has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Success & Solutions Manager role at Liqvid eLearning Services Pvt Ltd posted?
This role was posted on April 9, 2026 (68 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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