Customer Service Manager (eLearning / EdTech)

Job Title: Customer Service Manager (eLearning / EdTech)

Experience: 4–5 Years

Location: Noida - UP

Employment Type: Full-time

Role Overview

We are looking for a dynamic and customer-focused Customer Service Manager with experience in the EdTech/eLearning industry. The candidate will be responsible for managing customer support (Helpdesk), delivering product training, and supporting pre-sales activities to ensure a seamless customer experience.

Key Responsibilities

• Customer Support (Helpdesk):
• Handle customer queries, issues, and escalations efficiently
• Ensure timely resolution and high customer satisfaction
• Manage support tickets and maintain service quality standards
• Training & Onboarding:
• Conduct product training sessions for clients (online/offline)
• Help customers understand and effectively use the eLearning platform
• Prepare training materials, guides, and FAQs
• Pre-Sales Support:
• Assist the sales team in product demos and presentations
• Understand client requirements and provide suitable solutions
• Support proposal creation and client communication
• Customer Relationship Management:
• Build strong relationships with clients
• Ensure client retention and engagement
• Collect feedback and share insights with internal teams
• Process Improvement:
• Identify gaps in customer service and suggest improvements
• Work closely with product and technical teams for issue resolution

Candidate Requirements

• Education: B.Tech (Mandatory)
• Experience: 4–5 years in EdTech / eLearning industry
• Prior experience in Customer Support / Helpdesk / Customer Success / Pre-Sales
• Experience working with reputed EdTech companies preferred

Skills Required

• Strong communication and presentation skills
• Good understanding of eLearning platforms / LMS
• Problem-solving and customer-handling skills
• Ability to manage multiple tasks and clients
• Proficiency in CRM tools / Helpdesk systems

Preferred Qualifications

• Experience in client training and onboarding
• Exposure to SaaS-based products
• Ability to handle enterprise clients

Why Join Us?

• Opportunity to work in a growing eLearning company
• Exposure to diverse clients and innovative learning solutions
• Collaborative and growth-oriented work environment

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person