Customer Service Manager (eLearning / EdTech)
Liqvid eLearning Services Pvt LtdRole Overview
Liqvid eLearning Services Pvt Ltd is hiring a mid-level Customer Service Manager (eLearning / EdTech). This is a full-time role in Noida. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Title: Customer Service Manager (eLearning / EdTech)
Experience: 4–5 Years
Location: Noida - UP
Employment Type: Full-time
Role Overview
We are looking for a dynamic and customer-focused Customer Service Manager with experience in the EdTech/eLearning industry. The candidate will be responsible for managing customer support (Helpdesk), delivering product training, and supporting pre-sales activities to ensure a seamless customer experience.
Key Responsibilities
- Customer Support (Helpdesk):
- Handle customer queries, issues, and escalations efficiently
- Ensure timely resolution and high customer satisfaction
- Manage support tickets and maintain service quality standards
- Training & Onboarding:
- Conduct product training sessions for clients (online/offline)
- Help customers understand and effectively use the eLearning platform
- Prepare training materials, guides, and FAQs
- Pre-Sales Support:
- Assist the sales team in product demos and presentations
- Understand client requirements and provide suitable solutions
- Support proposal creation and client communication
- Customer Relationship Management:
- Build strong relationships with clients
- Ensure client retention and engagement
- Collect feedback and share insights with internal teams
- Process Improvement:
- Identify gaps in customer service and suggest improvements
- Work closely with product and technical teams for issue resolution
Candidate Requirements
- Education: B.Tech (Mandatory)
- Experience: 4–5 years in EdTech / eLearning industry
- Prior experience in Customer Support / Helpdesk / Customer Success / Pre-Sales
- Experience working with reputed EdTech companies preferred
Skills Required
- Strong communication and presentation skills
- Good understanding of eLearning platforms / LMS
- Problem-solving and customer-handling skills
- Ability to manage multiple tasks and clients
- Proficiency in CRM tools / Helpdesk systems
Preferred Qualifications
- Experience in client training and onboarding
- Exposure to SaaS-based products
- Ability to handle enterprise clients
Why Join Us?
- Opportunity to work in a growing eLearning company
- Exposure to diverse clients and innovative learning solutions
- Collaborative and growth-oriented work environment
Pay: ₹40,000.00 - ₹50,000.00 per month
Work Location: In person
Frequently Asked Questions
How do I apply for the Customer Service Manager (eLearning / EdTech) position at Liqvid eLearning Services Pvt Ltd?
Use the Apply button above to submit your application directly to Liqvid eLearning Services Pvt Ltd. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Service Manager (eLearning / EdTech) position at Liqvid eLearning Services Pvt Ltd located?
This position is based in Noida. Liqvid eLearning Services Pvt Ltd has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Service Manager (eLearning / EdTech) at Liqvid eLearning Services Pvt Ltd earn?
Liqvid eLearning Services Pvt Ltd has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Service Manager (eLearning / EdTech) role at Liqvid eLearning Services Pvt Ltd posted?
This role was posted on April 13, 2026 (64 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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