Job Description
Responsible for configuration, design, functionality, and end-user support of the platform.
Must have extensive experience in building, maintaining, and troubleshooting salesforce flows
Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, custom workflows, approval processes, installed packages, etc.
Responsible for overseeing and optimizing the usage of Salesforce.com along with key Sales & Marketing software platforms including (but not limited to) DocuSign, HubSpot, Outreach, ZoomInfo, etc…
Maintain user roles and profiles, security settings, access settings, etc.
Establish and implement change control and best practices with regards to system maintenance, configuration, development, testing, data integrity, etc.
Engage with business stakeholders to gather & analyze requirements and propose solutions that leverage Salesforce functionality
Manage data imports, database de-duping and cleanup.
Identify production risks and areas for improvement; prioritizes, designs and facilitates successful implementation and adoption of new processes.
Develop and implement training for end-users. Create and maintain all training materials and guides for processes related to Salesforce.com business applications
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