Support and Customer Service Executive

Job Description: We are looking for a Customer Support Executive with excellent communication skills to provide high-quality support to our clients. The ideal candidate should be fluent in English , customer-focused, and capable of handling client interactions professionally through calls, emails, and chat.

Key Responsibilities:

Handle customer queries via phone, email, and chat in a timely and professional manner

Provide accurate information and resolve customer issues effectively

Maintain clear and professional communication with clients

Document customer interactions and update records accurately

Coordinate with internal teams to ensure quick issue resolution

Follow company processes and service standards

Required Qualifications & Skills:

Fluency in English (spoken and written) is mandatory

Strong interpersonal and communication skills

Prior experience in customer support or client handling is preferred

Ability to handle customers politely and professionally

Basic computer knowledge (Email, CRM tools, MS Office)

Willingness to work in a team-oriented environment

Preferred

Experience in BPO, customer service, or client coordination roles

Ability to handle multiple tasks efficiently