Role Overview
Linkedin is hiring a entry-level Production Support Engineer. This is a full-time hybrid role, based in Thiruvananthapuram. Part of Linkedin's Devops hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Title: Salesforce Support & E-Commerce SRE (Hybrid Role)
Job Location - Hyderabad / Pune (Hybrid)
Job Summary : We are looking for a Salesforce Support & E-Commerce SRE professional to support our business-critical Salesforce and E-commerce platforms. This role focuses on production support, incident management, monitoring, and operational stability, with approximately 50% Salesforce Support and 50% E-commerce Site Reliability Engineering (SRE) responsibilities.
The ideal candidate has strong Salesforce functional and technical understanding, hands-on experience in production issue resolution, and exposure to SRE practices such as monitoring, root cause analysis, and system reliability.
Key Responsibilities- Salesforce Production Support (50%)
- Provide L2/L3 production support for Salesforce applications
- Troubleshoot and resolve Salesforce issues related to:
- User access, profiles, roles, permissions
- Data issues, validation rules, flows, and automation failures
- Integration failures with upstream/downstream systems
- Monitor Salesforce jobs, scheduled processes, and integrations
- Perform root cause analysis (RCA) for recurring or critical issues
- Coordinate with Salesforce Admins, Developers, and external vendors for defect fixes and enhancements
E-Commerce SRE / ESRE Support (50%)
- Support E-commerce production systems to ensure high availability and performance
- Monitor applications using logs, dashboards, alerts, and health checks
- Handle production incidents, outages, and performance degradation
- Perform root cause analysis and implement preventive measures
Observability and monitoring
- Support deployments, releases, and rollback procedures
- Participate in on-call rotation and incident bridge calls (as required)
- Collaborate with infrastructure, DevOps, and security teams
Cross-Functional Responsibilities
- Act as a bridge between business, Salesforce, and E-commerce technical teams
- Communicate incident status, impact, and resolution clearly to stakeholders
- Follow ITIL / incident management best practices
- Support continuous improvement initiatives across platforms
Required Qualifications
- 2+ years of experience in Salesforce Support / Salesforce Operations
- Overall 6+ years of IT production support experience
Role Split
50% Salesforce Production Support
50% E-commerce SRE / ESRE Support
Frequently Asked Questions
How do I apply for the Production Support Engineer position at Linkedin?
Use the Apply button above to submit your application directly to Linkedin. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Production Support Engineer role at Linkedin remote or in-office?
This is a hybrid role based in Thiruvananthapuram. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
What does a Production Support Engineer at Linkedin earn?
Linkedin has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Production Support Engineer role at Linkedin posted?
This role was posted on March 22, 2026 (78 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Production Support Engineer role at Linkedin entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Linkedin has listed.
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