Senior Customer Success Manager in Toronto
Important BusinessRole Overview
Important Business is hiring a Senior Customer Success Manager in Toronto. This is a full-time hybrid role, based in Toronto. Part of Important Business's Devops hiring, posted 4 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Elevate customer relationships as a Senior Principal Customer Success Manager based in Toronto, with a hybrid model requiring two days onsite per week and 25% travel. Build trusted advisor connections within clients' IT and Engineering teams to enhance product adoption.
In this key role with PagerDuty, you will leverage your 8-10 years of customer-facing experience to implement comprehensive adoption plans and drive business value. Focus on proactively identifying risks and nurturing executive relationships, utilizing extensive knowledge of SaaS models and IT architectures, while collaborating with the sales team for strategic initiatives.
Key Responsibilities:
- Build executive-level relationships with clients' teams
- Guide customers in process and change management
- Deliver comprehensive adoption plans for PagerDuty products
- Identify risks and develop mitigation strategies
- Prepare and facilitate business reviews and training
Requirements
- 8-10 years of relevant customer-facing experience
- Proficiency in business value ROI models
- In-depth knowledge of SaaS and IT enterprise architecture
- Strong understanding of DevOps principles
- Excellent consulting and communication skills
Drive customer success and engagement through innovative solutions and collaboration in this impactful role at PagerDuty.
Frequently Asked Questions
How do I apply for the Senior Customer Success Manager in Toronto position at Important Business?
Use the Apply button above to submit your application directly to Important Business. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Senior Customer Success Manager in Toronto role at Important Business remote or in-office?
This is a hybrid role based in Toronto. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
What does a Senior Customer Success Manager in Toronto at Important Business earn?
Important Business has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Senior Customer Success Manager in Toronto role at Important Business posted?
This role was posted on June 3, 2026 (4 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Senior Customer Success Manager in Toronto role at Important Business require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Important Business lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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