Role Overview
Yochana is hiring a mid-level IT Support Tech. This is a contract role in Baltimore. Part of Yochana's Mobile hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Description
- Manage the reporting of SLAs, Adherence of SLA and contract
- Manage shift and shift planning including on call roster
- Manage Resource productivity
- Enable the team with training and development
- Ensure security compliance
- Ensure sufficient inventory level is managed across locations
- Ensure all service request and incidents are resolved before agreed service levels
- Plan and execute any move request or project work
- Lead the team by providing technical and process assistance to below activities
- Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
- Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes and health checks
- Perform onsite updates, Configuration changes, or Software installations.
- Provide onsite technical assistance to end users by visiting their desk location
- Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
Frequently Asked Questions
How do I apply for the IT Support Tech position at Yochana?
Use the Apply button above to submit your application directly to Yochana. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the IT Support Tech position at Yochana located?
This position is based in Baltimore. Yochana has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a IT Support Tech at Yochana earn?
Yochana has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the IT Support Tech role at Yochana posted?
This role was posted on April 24, 2026 (50 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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