Job Description
Job Description
- Manage the reporting of SLAs, Adherence of SLA and contract
- Manage shift and shift planning including on call roster
- Manage Resource productivity
- Enable the team with training and development
- Ensure security compliance
- Ensure sufficient inventory level is managed across locations
- Ensure all service request and incidents are resolved before agreed service levels
- Plan and execute any move request or project work
- Lead the team by providing technical and process assistance to below activities
- Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
- Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes and health checks
- Perform onsite updates, Configuration changes, or Software installations.
- Provide onsite technical assistance to end users by visiting their desk location
- Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
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