Salary: $123,000 - 163,000 per year

Requirements

• Bachelors degree in Telecommunication, Computer Engineering, Computer Science, Computer Technology, or a related field, or equivalent professional experience, plus 5-7 years of relevant experience
• Extensive knowledge of Genesys Cloud, focusing on advanced configuration, architectural design, and system integrations
• Proficiency in software development with Java, C#.NET, Python, PHP, and web application development scripting and methodologies
• Experience in call flow development using the Genesys Architect tool
• Strong leadership capabilities with a track record of managing and mentoring senior technical teams
• Excellent technical problem-solving abilities and the capacity to collaborate on complex troubleshooting tasks
• Familiarity with software tools such as Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMware ESXi, MS Visio, and MS Office Suite (Word, Excel, PowerPoint, Access), as well as MS Outlook
• Strong communication skills, both verbal and written, suitable for engaging with internal teams, IT departments, customers, clients, and partners
• Ability to formulate and implement a strategic technology vision that aligns with and advances business objectives
• Willingness to work irregular hours to address emergency situations or outages

Responsibilities

• Lead large scale Genesys Cloud projects, encompassing major upgrades, migrations, and new feature implementations
• Provide high-level support and guidance for intricate technical issues, including troubleshooting, systems integration, and performance optimizations
• Mentor and support fellow engineers by fostering a collaborative team environment and offering technical insights
• Oversee the Contact Center implementation and support throughout all phases of the project lifecycle
• Adhere to departmental implementation standards and change control processes as a Genesys Cloud Engineer
• Assess both existing and new voice and data networks as necessary and propose effective solutions
• Generate and modify necessary artifacts and deliverables, which include managing the change management process

Technologies:

• Architect
• C#
• Cloud
• Excel
• Flow
• Genesys
• Hyper-V
• Support
• Java
• PHP
• Python
• VMware
• Web
• ASP.NET
• AI
• AWS
• Cisco
• DevOps
• LESS

More:

We are seeking a proficient Genesys Cloud Engineer to join our team in McLean, VA. At our company, we emphasize a collaborative work environment, where innovation and professional development are encouraged. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as an HSA, FSA, 401(k), and life and disability insurance for eligible employees. We provide a competitive pay structure based on experience, education, and other relevant factors. Our commitment to diversity and equal opportunity is integral to our hiring practices, ensuring a welcoming environment for all qualified applicants.

last updated 10 week of 2026