Role Overview
Keolis Canada is hiring a mid-level Full-Time Customer Service Representative - Vancouver. This is a full-time role in CA. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Full-Time Customer Service Representative
Pacific Central Station, Vancouver, BC
Full-Time, Permanent Opportunity| Consistent Weekly Schedule | No Evenings or Night Shifts| $18.00/hr
Step into a role that moves people—with EBus, every journey begins with you.
Picture yourself as the welcoming smile a traveler sees before setting off to visit family, start a new chapter, or discover a new destination. As a customer service representative with EBus in Vancouver, you’ll be the friendly guide who answers questions and ensures every passenger’s journey is as smooth and stress-free as possible. You won’t just be behind a counter; you’ll be part of the moments that help people connect across BC and Alberta. At EBus, proudly part of the Keolis Canada family, we’re not just about moving people - we’re about creating travel experiences that feel easy and welcoming every step of the way.
What You’ll Do:
- Greet and assist customers in person, over the phone, or online
- Book, change, and cancel ticket reservations
- Process payments and booking transactions
- Support customers with our online booking system
- Help with check-in, luggage storage, and boarding
- Answer inquiries with kindness and accuracy
- Keep the ticket office organized and stocked
- Perform light cleaning and basic administrative tasks
What We’re Looking For:
- A friendly, service-first attitude
- Strong verbal communication skills
- Solid problem-solving and decision-making abilities
- Quick learner with great attention to detail
- Proficient with Microsoft Office and comfortable using a computer
- Reliable team player who works well independently as well as with a team
- Employment is contingent upon receiving a favorable background check
- Certified in First Aid training is considered an asset
- Relevant job experience is considered an asset
Why Work For Us?
- Hourly Wage: $18.00
- Shift Schedule: Thursday to Monday, 10:00 AM – 6:00 PM
- Health & Dental Benefits
- Employer-paid parking
- Discounted & Standby travel on our luxury motorcoaches
About Keolis: Keolis provides mobility to over 3.4B passengers a year in 15 countries, operating every mode from commuter trains and automated metros to shared bicycles. The almost 1,857 employees of Keolis Canada operate light rail vehicles, urban buses, intercity coaches and airport shuttles. For over 12M passengers a year, they make reaching their destination a safe, reliable and pleasant experience.
About Keolis Canada
Keolis Canada
keolisna.com
1 other open role at Keolis Canada on TryApplyNow.
Frequently Asked Questions
How do I apply for the Full-Time Customer Service Representative - Vancouver position at Keolis Canada?
Use the Apply button above to submit your application directly to Keolis Canada. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Full-Time Customer Service Representative - Vancouver position at Keolis Canada located?
This position is based in CA. Keolis Canada has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Full-Time Customer Service Representative - Vancouver at Keolis Canada earn?
Keolis Canada has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Full-Time Customer Service Representative - Vancouver role at Keolis Canada posted?
This role was posted on April 23, 2026 (69 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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