Music Streaming Platform Chat Support Specialist with Swedish and English
Kaderabotim.bgRole Overview
Kaderabotim.bg is hiring a mid-level Music Streaming Platform Chat Support Specialist with Swedish and English. This is a full-time remote role, with the team based in Remote. posted 5 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
wherewework.bg on behalf of:
Съдърланд Глобъл Сървисиз България
Company Description:
About Us
At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join our team supporting Spotify, the world’s leading music streaming platform.
If you're ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you.
With over 422 million monthly active users across 180+ countries, it is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting its vibrant user base!
Job Description
What You'll Do (Non-Voice Support Only):
- Provide email and chat support (no phone calls!) to platform users
- Answer common "how-to" and FAQ-type questions
- Assist with account management and payment-related issues
- Guide users through troubleshooting steps with patience and clarity
Qualifications
Qualifications
- Excellent Swedish (C1) and English (C1)
- Valid EU work permit
- Prior customer service experience is a plus
- Strong written communication and problem-solving skills
- A team player with a positive, can-do attitude
- Comfortable explaining complex topics in a clear, simple manner
Additional Information:
What You’ll Get:
- Fully remote training and work from anywhere in Bulgaria
- Additional health and life insurance
- 21 days of paid annual leave
- Food vouchers and Multisport card (partially covered)
- Performance bonuses
- World-class training and career growth opportunities
- Digital HR services and 24/7 psychological support
Why Join Us?
- Fully digital onboarding and contract signing
- Recognition and referral programs
- Engaging employee events and wellness initiatives
- Learning platforms and certification support
- Exposure to global business and an inclusive, multicultural environment
All your information will be kept confidential according to EEO guidelines.
Frequently Asked Questions
How do I apply for the Music Streaming Platform Chat Support Specialist with Swedish and English position at Kaderabotim.bg?
Use the Apply button above to submit your application directly to Kaderabotim.bg. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Music Streaming Platform Chat Support Specialist with Swedish and English role at Kaderabotim.bg remote?
Yes. This is a remote role. The team is based in Remote, but the position itself does not require relocating to that office.
What does a Music Streaming Platform Chat Support Specialist with Swedish and English at Kaderabotim.bg earn?
Kaderabotim.bg has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Music Streaming Platform Chat Support Specialist with Swedish and English role at Kaderabotim.bg posted?
This role was posted on June 17, 2026 (5 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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