Entry-level Technical Service Representative with Japanese or German or French

wherewework.bg on behalf of:

Астреа Рикрутмънт ЕООД

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19

years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and

international companies. We believe in helping people grow into their best selves, and our

ever-growing network of happy candidates and clients is what drives us forward. Let’s shape

the future together!

For one of our clients - a partner in business and IT outsourcing, driven by pride and expertise

to support companies in achieving operational excellence, we are looking for – Entry-level

Technical Service Representative with Japanese or German or French (Remote).

Key Responsibilities:

• Provide exceptional customer support via email, chat, and phone;
• Assist users with product setup, troubleshooting, and general inquiries in a professional and

friendly manner;

• Guide customers through features and functionalities of the product to ensure a smooth user experience;
• Escalate technical issues or complex queries to relevant internal teams when necessary;
• Document all customer interactions clearly in the internal system;
• Stay up to date with product updates and innovations to offer accurate and timely support
• Keep customers informed with clear and timely updates on case progress via ticketing and

chat, ensuring a smooth and positive experience

• Investigate and resolve account, access, and application-related issues by following

structured troubleshooting processes.

Requirements

• Fluency in Japanese, German or French, and a good command of English (written and spoken);
• Strong communication and problem-solving skills with a customer-first mindset;
• Basic understanding of technology or willingness to learn about innovative digital products;
• Previous experience in customer service is a plus, but not required;
• Ability to multitask and stay organized in a dynamic, fast-paced environment;
• Team-oriented attitude and eagerness to grow within a supportive, international team;
• Working knowledge of ticketing platforms and a basic understanding of SaaS or cloud-based solutions;
• Strong analytical mindset with the ability to approach issues methodically and deliver

effective solutions.

What our client offers:

• Competitive salary package with performance-based bonuses;
• Opportunity to work in a dynamic, multicultural environment;
• Paid initial training and ongoing development programs;
• Clear career path with opportunities for internal growth;
• First 3 months in Sofia office, then fully remote;
• Supportive team culture and professional work atmosphere.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next

step. Kindly share your detailed resume in English when you get a chance. (and don’t forget

to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match

our requirements. Your privacy is of utmost importance to us, and all your information is

safeguarded in compliance with the regulations of the Commission for the Protection of

Personal Data (Astrea Recruitment, license No 1809).