Help Desk/Desktop Support Analyst

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Description

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Liverpool, New York. This Contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and device issues while delivering responsive customer service. The role focuses on supporting Windows-based environments, troubleshooting desktop problems, and assisting with account access and mobile device needs in a construction and contractor setting.

Responsibilities

Provide front-line technical assistance for desktops, laptops, and related end-user technology, ensuring issues are addressed in a timely manner.

Diagnose and resolve hardware, software, and operating system problems across Microsoft Windows environments, including Windows 10 devices.

Manage user account support tasks within Active Directory, such as access updates, password resets, and basic permission changes.

Respond to and document incoming service desk requests, prioritizing tickets based on urgency and business impact.

Support iPads and other mobile devices by troubleshooting connectivity, configuration, and general usage issues.

Perform break/fix support for workstation equipment and coordinate follow-up actions when problems require escalation.

Install, configure, and maintain standard desktop applications and peripheral devices to keep users productive.

Communicate clearly with employees and internal stakeholders regarding issue status, resolutions, and recommended next steps.

Requirements

At least 3 years of experience in help desk, desktop support, or a similar end-user support role.

Working knowledge of Active Directory for routine account administration and access support.

Hands-on experience supporting Microsoft Windows systems, including Windows 10.

Ability to perform basic troubleshooting for hardware, software, login, and connectivity issues.

Experience managing and updating service desk tickets with accurate notes and timely follow-through.

Familiarity with supporting iPads or comparable mobile devices in a business environment.

Strong communication skills and a customer-focused approach to technical support.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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