Lead IT Systems Engineer (Infrastructure & DevOps)

The Mission

We are looking for a technical leader who views IT as an engineering challenge. Instead of manual ticketing and managing from a distance, you will build the "IT Stack as Code." You will be responsible for overseeing all aspects of our IT infrastructure, security, and compliance, ensuring our technology supports business growth through operational efficiency.

A primary focus for this role is the automation, execution, and ongoing management of the company’s SOC 2 Type 2 compliance program. You will implement IT operations with an automation-first mindset, championing security best practices across the organization.

What You’ll Do

• Infrastructure as Code (IaC): Use Terraform to manage and provision our cloud identity and security infrastructure, ensuring a reproducible and scalable environment.
• Automation-First Management: Oversee the administration and security of our corporate environment, including endpoint management for a mixed Windows and MacOS fleet.
• Unified Endpoint Management: Implement and maintain Jamf for MacOS and Microsoft Intune for Windows to automate device enrollment, patching, and security configuration.
• Identity & Access (IAM): Secure and automate user lifecycles within Microsoft Entra ID and Google Workspace.
• Continuous Compliance (SOC 2): Lead the execution of our SOC 2 Type 2 program. Instead of manual spreadsheets, you will build automated workflows to ensure all controls are documented and operating effectively.
• Security Engineering: Establish IT security policies, manage vulnerability remediation, and lead incident response procedures through a lens of automated detection and alerting.
• Strategic Growth: Develop an IT roadmap that aligns with long-term business goals while managing the operational budget and vendor relationships.

What You’ll Need

• Technical Depth: Professional experience as a Sr. IT Engineer or DevOps Engineer with a focus on infrastructure automation.
• The "DevOps" Mindset: Proven ability to use tools like Terraform to manage cloud-based identity and access management (IAM), specifically Microsoft Entra ID.
• Modern MDM Expertise: Deep proficiency in securing endpoints across Windows (Intune) and MacOS (Jamf).
• SOC 2 Experience: Demonstrable experience leading or contributing to SOC 2 Type 2 audits, ideally with a focus on automated evidence collection.
• Platform Mastery: Hands-on experience administering Google Workspace in a corporate setting.
• Communication: Ability to articulate technical strategy to both technical teams and executive leadership.

Success Measures

• Efficiency via Automation: Successful achievement of roadmap milestones with a focus on reducing manual overhead.
• Push-Button Compliance: Maintaining a continuously auditable SOC 2 environment with zero critical findings during audits.
• Reliability: High uptime and reliability of critical IT infrastructure.

About Intouch

Intouch Insight is a growing technology and managed services company with headquarters in Ottawa, Canada. We take great pride in the Customer Experience ecosystem we’ve created, allowing us to be at the forefront of innovation and driving growth for our clients. We have a 25+ year history and a Fortune 1000 customer-base. Our single platform approach allows multiple data sources such as Survey, Checklists, Mystery Shop and Audit data to use our common reporting platform. At our core, we’re passionate about helping businesses create experiences to win customers for life.

Intouch Insight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.