Director - Insurance Operations

Strategy

§ Collaborate with stakeholders to shape and execute short and long-term business strategies.

§ Lead strategic initiatives to address business needs and drive organizational change.

§ Review future work transfer opportunities and present proposals / work transition plans to the

Business Head and relevant stakeholders

Operations Management/Operational Effectiveness

§ Plan and oversee strategic, operational, and administrative programs, projects, and/or services

of broad significance to the organization within the designated functional areas of focus

§ Define and implement short and long-term organizational goals, objectives, strategic plans,

policies, and operating procedures; track performance and initiate improvements as needed.

§ Ensure department adherence to compliance / statutory requirements and operate within the

guidelines of internal and external regulators

§ Align operations with organizational objectives to deliver continuous improvement in areas such

as risk, compliance, quality, and financial outcomes

§ Monitor and evaluate performance of the team against service level agreements and business

targets.

§ Manage stakeholder relationships and collaborate with teams across locations to enhance

business outcomes and client service.

§ Foster a culture of continuous improvement by identifying opportunities for automation and

process optimization.

People Management/ Development

§ Lead succession planning for key leadership roles and own the talent development for the team.

§ Responsible for developing frontline and operations leaders through coaching and team building

while serving as an escalation point for operational issues and complaints

§ Work with Human Resources to develop and implement a Talent Management strategy

· Conduct periodic and annual performance reviews for all direct reports, ensuring alignment with

business goals